Customer Service Executive - Iskandar Puteri

SQC Management (Penang) Sdn Bhd; Iskandar Puteri; On-site; MYR 21,000 - 23,000; Full time

Benefits offered by this job

EPF & SOCSO

Annual Leave

Medical Leave

Paid 1-Month Training

Shuttle Transportation

Job summary

Customer Service Executive role at SQC Management (Penang) Sdn Bhd in Iskandar Puteri, Johor, invites fresh graduates to kick-start their careers with Malaysia's leading e-hailing platform. A 1-month paid training is provided, and no prior experience is required.

You will handle inbound calls, live chat, and email, resolve issues, and keep accurate records while meeting KPIs. Rotational shifts and shuttle service are available.

Qualifications

• Minimum SPM / SKM Level 3 or above.
• Able to communicate well in both Bahasa Malaysia and English.
• Good interpersonal and communication skills.
• Strong problem-solving abilities.
• Fresh graduates are encouraged to apply.
• Candidates without prior working experience are welcome.
• Able to work on 24 hours rotational shift and on weekend.

Responsibilities

• Handle inbound customer enquiries professionally via phone calls
• Respond to customer enquiries through Live Chat and Email
• Resolve customer issues by identifying the root cause and providing appropriate solutions
• Escalate complex cases to the relevant department when necessary
• Maintain accurate customer records and case documentation
• Ensure service quality and customer satisfaction while meeting operational KPIs

Job description

Customer Service Executive | Top E-Hailing Service | Iskandar Puteri, Johor

Kick-start your career with one of Malaysia's leading e-hailing platforms! Whether you're a fresh graduate or looking for your first full-time opportunity, this role offers comprehensive paid training and the chance to build valuable customer service experience in a fast-paced, technology-driven environment.

Why Join Us?

• Join a Top Malaysia E-Hailing Service
• 1-Month Paid Training Provided
• Fresh Graduates & No Experience Welcome
• Multi-Channel Customer Support Experience (Phone, Live Chat & Email)
• Shuttle Service Available from Designated Pick-Up Points

Job Responsibilities

• Handle inbound customer enquiries professionally via phone calls
• Respond to customer enquiries through Live Chat and Email
• Resolve customer issues by identifying the root cause and providing appropriate solutions
• Escalate complex cases to the relevant department when necessary
• Maintain accurate customer records and case documentation
• Ensure service quality and customer satisfaction while meeting operational KPIs

Requirements

• Minimum SPM / SKM Level 3 or above
• Able to communicate well in both Bahasa Malaysia and English
• Good interpersonal and communication skills
• Strong problem-solving abilities
• Fresh graduates are encouraged to apply
• Candidates without prior working experience are welcome
• Able to work on 24 hours rotational shift and on weekend

Salary & Benefits

Basic Salary: RM1,900 - RM2100

Additional Allowances:

• Night Shift Allowance (Up to RM300/month)
• KPI Performance Allowance (Up to RM400/month)

Benefits:

• EPF & SOCSO
• Annual Leave
• Medical Leave
• Paid 1-Month Training
• Shuttle Transportation from Designated Pick-Up Points

Working Schedule

• Rotational Shift (Morning / Afternoon / Night)
• 6 Working Days
• 1 Rotational Rest Day

Location:

• Iskandar Puteri, Johor