Customer Service Executive (Car Rental & Tour Services)

KW Ninety Nine Sdn Bhd; Penang; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Growth with tech mobility platform

Job summary

KW Ninety Nine Sdn Bhd is seeking a Customer Service Executive to handle inquiries via WhatsApp, phone, email, and online platforms. You will assist with car rental bookings, airport transfers, and tour services, while providing pricing, availability, and service details.

Coordinate with the operations team, drivers, and partners to ensure smooth service delivery, resolve complaints, and maintain high customer satisfaction. Involvement with upcoming mobile app platform is also included.

Qualifications

• Minimum Diploma or Bachelor’s Degree in Business, Hospitality, Tourism, or related field.
• 1–3 years experience in customer service.
• Experience in travel, hospitality, transportation, or car rental is an advantage.
• Fluent English, Bahasa Malaysia, and Mandarin preferred.

Responsibilities

• Handle customer inquiries via WhatsApp, phone, email, and online platforms.
• Assist customers with car rental bookings, airport transfers, and tour services.
• Provide pricing, vehicle availability, and service details.
• Coordinate with the operation team, drivers and partners to ensure service delivery.
• Resolve customer complaints professionally and efficiently.
• Monitor bookings and ensure reservations are recorded.
• Maintain high service standards for customer satisfaction.
• Assist in managing inquiries from the upcoming mobile app platform.

Skills

Customer service experience

Multilingual communication

Digital platforms & booking systems

Problem-solving

Education

Diploma or Bachelor’s in Business/Hospitality/Tourism

Tools

Booking systems

Messaging tools

Job description

Customer Service Executive (Car Rental & Tour Services)

Handle customer inquiries via WhatsApp, phone, email, and online platforms

Assist customers with car rental bookings, airport transfers, and tour services

Provide accurate information on pricing, vehicle availability, and service details

Coordinate with the operation team, drivers, and partners to ensure smooth service delivery

Resolve customer complaints professionally and efficiently

Monitor bookings and ensure all reservations are properly recorded

Maintain high service standards to ensure customer satisfaction

Assist in managing inquiries from the upcoming mobile app platform

Requirements

Minimum Diploma or Bachelor's Degree in Business, Hospitality, Tourism, or related field

At least 1-3 years experience in customer service

Experience in travel, hospitality, transportation, or car rental industry is an advantage

Good communication skills in English, Bahasa Malaysia, and Mandarin (preferred)

Comfortable using digital platforms, booking systems, and messaging tools

Professional attitude with strong problem-solving skills

Able to work in a fast-paced service environment

Preferred Candidates

Candidates with experience in:

Hospitality / Hotel Front Office

Ride-hailing or mobility platforms

will be highly preferred.

What We Offer

Competitive salary package

Performance incentives

Opportunity to grow with a technology-driven mobility platform

Exposure to new digital booking systems and app-based services

Career growth opportunities as the company expands