Customer Service Executive Mandarin

IDC Technologies Global Solutions Sdn Bhd; Johor Bahru; On-site; MYR 45,000 - 67,000; Full time

Job summary

IDC Technologies Global Solutions Sdn Bhd is seeking a Customer Service Executive to maintain customer records, educate customers on product usage and benefits, and address inquiries about products, services, and company policies.

You will work with sales, technical support, and management to enhance the customer experience, meet response time and satisfaction benchmarks, and provide timely solutions to escalated issues in a fast-paced environment.

Job description

IDC Technologies Global Solutions Sdn Bhd

Maintaining Customer Records: Update and manage customer data in company databases.

Offering Product Knowledge: Educate customers on product usage, benefits, and troubleshooting.

Following Up: Ensure customer issues are fully resolved and satisfaction is achieved.

Collaborating with Teams: Work with sales, technical support, and management to enhance customer experience.

Meeting Performance Targets: Adhere to response time, satisfaction rating, and call resolution benchmarks.

Handling Inquiries: Respond to customer questions regarding products, services, and company policies.

Providing Solutions: Address customer complaints and resolve issues efficiently.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following types of qualifications do you have?