Executive Contact Centre

5G-Starlink Pte.; Malacca City; On-site; MYR 26,000 - 41,000; Full time

Job summary

5G-Starlink Pte. in Malaysia is seeking a customer service professional to deliver world-class support to international callers. The role requires a Diploma or Degree and may involve handling calls from different regions with English and potentially Mandarin.

You will join a fast-paced team, receive thorough training in Malaysia and/or Singapore, and work on resolving inquiries while maintaining high service quality.

Qualifications

• Requires a Diploma or Degree from a recognized college or university.
• Preferably 1 year of call center or customer service experience.
• Experience handling international calls is an advantage.
• Fresh graduates are encouraged to apply.
• Strong English communication skills; Mandarin or Chinese dialects are a plus.
• Good voice, clear pronunciation, and empathetic listening.
• Enthusiastic, self-motivated and able to work in a fast paced environment.
• Comprehensive training will be provided in Malaysia and/or Singapore.

Responsibilities

• Deliver world-class customer service via telephone.
• Provide polite, professional, and accurate responses.
• Manage customer expectations and take ownership of requests.
• Coordinate with relevant departments to resolve customer issues.
• Stay informed on new or enhanced products/services to maintain quality service.
• Support leadership in reviewing processes and implementing improvements.
• Perform other duties as assigned by management.

Skills

Customer service

Call center experience

English proficiency

Education

Diploma or Degree

Job description

Job Responsibilities

• Deliver world class customer service via telephone
• Provide a polite, professional and accurate response
• Manager customer's expectations and display ownership for customer's requests
• Liaise with appropriate departments to resolve issues brought up by customers
• Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
• Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
• Undertake any other works and duties allocated by management as and when required

Job Requirements

• At least Diploma or Degree in any field from a recognized college or university.
• Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
• Experience in handling international calls will be an added advantage.
• Fresh graduates who are looking for challenges in customer service are encouraged to apply.
• Good command of spoken and written English. Ability to speak and write Mandarin and/or Chinese dialects is an added advantage.
• Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
• Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
• Pleasant, patience and self-discipline.
• Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.