Customer Service Executive- Mandarin 5 Days Work Normal Working Hours

IDC Technologies Global Solutions Sdn Bhd; Petaling Jaya; Presencial; MYR 30.000 - 42.000; Jornada completa

Descripción de la vacante

IDC Technologies Global Solutions Sdn Bhd in Malaysia is seeking a Customer Service Executive to handle inbound calls, addressing general enquiries, complaints, and feedback about the company’s products. You will work in a team to meet KPI elements and SLA.

Required: at least SPM, with 1 year service industry experience; fresh graduates welcome. Working hours Monday to Friday 9 AM to 6 PM in Ara Damansara, Selangor.

Formación

• Handle inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products
• Exceed customers expectation in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements and SLA

Responsabilidades

• Handle inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products
• Exceed customers expectation in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements and SLA

Conocimientos

Inbound calls

Customer service

Teamwork

KPI/SLA

Educación

SPM qualification

Descripción del empleo

IDC Technologies Global Solutions Sdn Bhd View all jobs

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.

Key responsibilities

Handle inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products

Exceed customers expectation in terms of customer service and accurate information

Work in a team to achieve the required KPI elements and SLA

About you

Possess at least SPM qualification

Minimum 1 year of working experience in the service industry (added advantage)

Fresh graduates interested in starting a career in a call center are encouraged to apply

Willing to work Monday to Friday 9 AM to 6 PM

Willing to work in Ara Damansara, Selangor

What can I earn as a Customer Service Executive