Customer Service Executive

Vmall Enterprise Sdn Bhd; Subang Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

Vmall Enterprise Sdn Bhd in Malaysia is seeking a Customer Service Executive to respond to inquiries via phone, email, chat, or in-person, and to provide accurate information on products, services, and policies.

You will collaborate with marketing, operations, and IT to improve customer experience, maintain records, handle complaints, and identify service improvements while meeting key performance standards.

Qualifications

• Strong communication and interpersonal skills.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Willing to travel and adapt to a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies; resolve complaints when possible.
• Collaborate with marketing, operations, and IT to improve customer experience.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Perform ad hoc tasks as assigned by supervisor.

Skills

Communication Skills

Problem Solving Skills

Time Management

Education

Bachelor’s Degree/Post Graduate Diploma/ Professional Degree in related fields

Job description

Customer Interaction: Respond promptly to customer inquiries via phone, email, chat, or in-person. Provide accurate information about products, services, and policies. Handle customer complaints effectively, providing solutions and escalating issues when necessary.

Problem Solving: Investigate and resolve customer issues, ensuring high levels of satisfaction. Proactively identify potential challenges and recommend solutions.

Collaboration: Work closely with other teams (e.g., marketing, operations, IT) to improve overall customer experience.

Service Improvement: Continuously strive to exceed customer expectations by identifying opportunities for service improvement. Stay updated on industry best practices and company offerings to enhance customer support capabilities.

Record Keeping: Maintain detailed records of customer interactions, transactions, and feedback.

To perform ad hoc task as assigned by superior.

Qualifications

Strong knowledge of MS Office, including Word, Excel and PowerPoint.

Bachelor’s Degree/Post Graduate Diploma/ Professional Degree in related fields.

At least 1 year of working experience in related fields is required for this position.

Fluent in Mandarin (preferred), English, and Bahasa Malaysia

Willing to travel.

Skills

Communication Skills

Problem Solving Skills

Time Management

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following Microsoft Office products are you experienced with?
• Have you worked in a call centre before?
• How would you rate your English language skills?
• How would you rate your Mandarin language skills?

We are a leading global enterprise group with a diverse presence in industries such as software, digital marketing, pharmaceuticals, and e-commerce. Our headquarters is listed on the Australian Securities Exchange (ASX), while our key subsidiary, VGI Health Technology Limited, is listed on the National Stock Exchange (NSX) of Australia. Vmall Enterprise, a crucial regional office, plays a key role in executing our regional strategy and bridging the gap between our headquarters and subsidiaries. Our successful projects have earned us recognition, including the International Prestige Brand Award 2018, highlighting our commitment to excellence and customer satisfaction.

We are a leading global enterprise group with a diverse presence in industries such as software, digital marketing, pharmaceuticals, and e-commerce. Our headquarters is listed on the Australian Securities Exchange (ASX), while our key subsidiary, VGI Health Technology Limited, is listed on the National Stock Exchange (NSX) of Australia. Vmall Enterprise, a crucial regional office, plays a key role in executing our regional strategy and bridging the gap between our headquarters and subsidiaries. Our successful projects have earned us recognition, including the International Prestige Brand Award 2018, highlighting our commitment to excellence and customer satisfaction.

What can I earn as a Customer Service Executive