Customer Service Executive English/Malay

IDC Technologies Global Solutions Sdn Bhd; Johor Bahru; Presencial; MYR 24.000 - 36.000; Jornada completa

Descripción de la vacante

IDC Technologies Global Solutions Sdn Bhd is seeking a client service professional to handle escalations, communicate empathetically with clients, and provide accurate information. You will meet call quotas, analyze client data, and propose suitable products or services to management.

The role emphasizes following protocols and maintaining detailed interaction logs, handling customer accounts, and ensuring timely resolutions. Freshers are welcome to apply, with training provided.

Formación

• Freshers can also apply.

Responsabilidades

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
• Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
• Meet call handling quotas and individual and team sales targets
• Gather and analyse client data to identify possible products or services to recommend to management
• Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
• Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
• Follow communication protocols, rules, and policies
• Freshers can also apply.

Descripción del empleo

IDC Technologies Global Solutions Sdn Bhd

Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility

Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients

Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough

Meet call handling quotas and individual and team sales targets

Gather and analyse client data to identify possible products or services to recommend to management

Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution

Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary

Follow communication protocols, rules, and policies

Freshers can also apply.