Customer Service Executive (Import & Export)

NYS International Freight

Klang City

On-site

MYR 39,000 - 58,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Performance bonus

Annual increment

EPF SOCSO EIS

Leave benefits

Training opportunities

Friendly environment

Job summary

Jora Malaysia is seeking a proactive Customer Service Executive (Import & Export) to support daily logistics operations in Bukit Tinggi, Klang. You will coordinate import and export shipments, liaise with customers and service providers, and ensure documentation and timelines are met.

The role offers a full-time position in freight forwarding, with opportunities to develop skills in customs clearance, Incoterms, and international shipping.

Qualifications

Diploma or bachelor’s degree in logistics, supply chain, business admin.
1–3 years in freight forwarding or logistics.
Fluent in English and Bahasa Malaysia; other languages a plus.

Responsibilities

Handle import and export shipment enquiries.
Coordinate shipment arrangements with lines, providers, warehouses, brokers.
Prepare and verify shipping documents (BL, DO, invoices, packing lists).
Monitor shipments and provide updates to customers.
Coordinate customs clearance and ensure compliance.
Update shipment records in the operating system.
Collaborate with Sales, Operations, Warehouse, and Transport teams.
Perform other duties as assigned by Management.

Skills

Customer service

Communication

English & BM fluency

MS Office

Multitasking

Education

Diploma or Bachelor’s in Logistics / Supply Chain / Business Admin

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Executive (Import & Export)

Customer Service Executive (Import & Export)

Location: Bukit Tinggi, Klang
Employment Type: Full-Time
Industry: Freight Forwarding / Logistics / Supply Chain

About the Role

We are looking for a proactive and customer-focused Customer Service Executive (Import & Export) to support our daily logistics operations. The successful candidate will coordinate import and export shipments, communicate with customers and service providers, prepare shipping documentation, and ensure shipments are handled efficiently while delivering excellent customer service.

Key Responsibilities

Handle import and export shipment enquiries from customers.
Coordinate shipment arrangements with shipping lines, transport providers, warehouses, customs brokers, and internal departments.
Prepare, verify, and process shipping documents, including Bills of Lading (BL), Delivery Orders (DO), Commercial Invoices, Packing Lists, Shipping Instructions, and other related documentation.
Monitor shipment progress and provide timely updates to customers.
Ensure shipping documents are complete, accurate, and submitted within the required timeline.
Coordinate customs clearance and ensure compliance with import and export regulations.
Resolve shipment issues and customer enquiries promptly and professionally.
Maintain accurate shipment records and update the company's operating system.
Work closely with the Sales, Operations, Warehouse, and Transport teams to ensure smooth shipment execution.
Perform other duties assigned by Management.

Requirements

Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Minimum 1–3 years of experience in Freight Forwarding, Logistics, Shipping, or Supply Chain.
Knowledge of import and export documentation and shipping procedures.
Familiar with customs clearance processes and Incoterms.
Good communication skills in English and Bahasa Malaysia. Other language would be an added advantage.
Proficient in Microsoft Office applications.
Strong communication, organizational, and problem-solving skills.
Able to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.

Why Join Us?