Customer Service Executive

Tri e Marketing Sdn Bhd; Puchong; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Training and certification sponsored

Replacement leave

Medical benefit

Employee purchase program

Free snacks and refreshments

Good location close to eateries, malls

Job summary

Tri e Marketing Sdn Bhd is seeking a professional Customer Service Executive to support customers and deliver a consistently positive experience. You’ll communicate confidently with people at all levels and stay organized in a fast-paced environment.

You will handle inquiries, resolve issues, coordinate with internal teams, maintain records, and meet deadlines. The role offers training, medical benefits, staff perks in a convenient location with easy access to amenities.

Qualifications

• Minimum tertiary education background.
• At least 3 years of related customer service experience.
• Strong verbal and written communication in English and Bahasa Malaysia; Mandarin is a plus.
• Proficient with standard office applications and digital tools.

Responsibilities

• Respond to customer enquiries professionally and promptly across channels.
• Investigate and resolve complex issues with a solution-oriented approach and follow up.
• Coordinate with internal teams to meet service commitments.
• Maintain accurate customer records and prepare reports.
• Manage competing priorities and meet tight deadlines.

Skills

Verbal and written communication

Multilingual: English, Bahasa Malaysia

English and Bahasa Malaysia fluency

Mandarin proficiency is an advantage

IT literacy

Organizational skills

Problem-solving

Education

Tertiary education background

Tools

Office applications

Digital tools

Job description

We’re looking for a professional and service-oriented Customer Service Executive to support our customers and deliver a consistently positive experience. The ideal candidate is confident communicating with people at all levels and can stay organized and responsive in a fast-paced environment.

Key responsibilities:

Respond to customer enquiries professionally and promptly across relevant channels.

Understand customer needs, investigate and resolve complex issues with solution-oriented approach, and follow up to ensure high level of satisfactory outcomes.

Coordinate with internal teams to address requests and meet service commitments within a timely manner.

Maintain accurate customer records and prepare relevant reports.

Manage competing priorities and meet tight deadlines without compromising service quality.

Adhere to escalation procedures and produce situation corrective actions.

A positive and collaborative attitude with willingness to learn and work effectively within cross-functional teams and inter-departmental units.

Job Requirements:

Tertiary education background.

At least 3 years of related customer service experience.

Strong verbal and written communication skills in English and Bahasa Malaysia. Proficiency in Mandarin will be a distinct advantage for handling specific customer segments.

IT-savvy, with confidence using digital tools and standard office applications.

Able to work effectively under tight deadlines in a fast-paced environment.

Professional, clear communicator who can interact confidently with people at all levels.

Strong organizational, problem-solving, and interpersonal skills with attention to details and accuracy.

Sports and recreational.

Training and certification sponsored by company.

Replacement leave, medical benefit.

Employee purchase program.

Free snacks and refreshments.

Good location - surrounded by affordable eateries, easy access to malls, public transport & major highways.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?

We are involved in fulfilment services, distribution and digital eCommerce platform that believe in 3 core values - Engage, Evolve and Enrich which build the group to what it is today – 3e Group.

We love to listen; we love to ask. We believe in continuous learning to improve our work infrastructure, industry knowledge and self-development for a sustainable environment. That’s how we evolve and strategize alongside our brand partners, clients and colleagues.

Dynamic, passionate and always looking for opportunities to achieve greater height. We listen and understand the needs of our clients, vendors and employees to build a healthy business relationship.