Bilingual Airline Customer Care Specialist – Inbound & Email

Startek Malaysia; Petaling Jaya; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Competitive salary package

Training & career growth

Multicultural work environment

Job summary

Startek Malaysia is seeking a multilingual Customer Service professional for an Airline Inbound & Email Support role. The team operates across Mandarin, English and Bahasa Malaysia, delivering accurate information, solving issues, and ensuring a memorable passenger experience.

The role requires handling inquiries by email and calls, assisting with bookings, flight changes, baggage claims, and other services, with a dynamic shift pattern and a buzz of a globally recognized airline brand.

Qualifications

• Fluent in Mandarin, English and Bahasa Malaysia (spoken & written)
• Excellent communication and interpersonal abilities
• Fresh grads are welcome to apply

Responsibilities

• Handle inbound customer inquiries with professionalism and efficiency.
• Provide accurate information and resolve issues via email and calls.
• Assist passengers with bookings, flight changes, baggage claims, and more.
• Deliver world-class service with patience, empathy, and enthusiasm.

Skills

Mandarin

English

Bahasa Malaysia

Job description

Startek Malaysia is seeking a multilingual Customer Service professional for an Airline Inbound & Email Support role. The team operates across Mandarin, English and Bahasa Malaysia, delivering accurate information, solving issues, and ensuring a memorable passenger experience.

The role requires handling inquiries by email and calls, assisting with bookings, flight changes, baggage claims, and other services, with a dynamic shift pattern and a buzz of a globally recognized airline brand.