Customer Service Executive

MRT SOLUTIONS SDN BHD; Penang; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

EPF, SOCSO and EIS contributions

Annual leave, medical leave & publicH

Job summary

MRT Solutions Sdn Bhd, a Malaysia-based procurement specialist, is seeking a Customer Service Executive to handle inquiries via phone, WhatsApp and email. You will liaise with clients, suppliers and internal teams to coordinate services and ensure timely follow-up, while maintaining strong customer satisfaction.

The role involves administrative duties, preparing quotations and documents, and updating records.

Qualifications

• Strong communication skills in Bahasa Malaysia and English.
• Ability to multitask and manage time effectively.
• Patient, responsible and customer-focused attitude.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email and other channels.
• Respond to requests, complaints and feedback professionally and promptly.
• Coordinate with clients, suppliers and internal teams to progress services.
• Provide customers with accurate updates on service requests and status.
• Assist in preparing quotations, service documents and correspondence.
• Perform daily administrative tasks including filing, data entry and record keeping.
• Schedule appointments, meetings and operational arrangements.
• Coordinate with Operations and Accounts on documentation, invoicing and payments.

Skills

Customer service

Administrative support

Microsoft Office

Bahasa Malaysia & English

Tools

Word

Excel

Job description

Handle customer enquiries through phone calls, WhatsApp, emails and other communication channels.

Respond to customer requests, complaints and feedback professionally and promptly.

Liaise with clients, suppliers and internal operations teams to coordinate services and follow up on outstanding matters.

Provide customers with accurate updates on service requests, arrangements and progress.

Maintain good relationships with existing clients and ensure customer satisfaction.

Assist in preparing quotations, service-related documents and customer correspondence when required.

Administrative Support

Perform daily administrative tasks, including filing, data entry, document preparation and record keeping.

Prepare and update reports, customer records, spreadsheets and operational documents.

Assist with scheduling appointments, meetings and operational arrangements.

Coordinate with the Operations and Accounts departments on documentation, invoicing and payment follow-ups when necessary.

Maintain organised and accurate filing systems, both physical and digital.

Support general office administration and other ad-hoc assignments from management.

Job Requirements

Fresh graduates are encouraged to apply.

Candidates with 1-3 years of customer service or administrative experience are preferred.

Good communication skills in Bahasa Malaysia and English.

Proficient in Microsoft Office, especially Word and Excel.

Comfortable communicating with customers through telephone, email and WhatsApp.

Good organisational, time management and problem-solving skills.

Patient, responsible, detail-oriented and customer-focused.

Able to multitask and work independently with minimal supervision.

Willing to learn and adapt to a fast-paced working environment.

Employee Benefits

EPF, SOCSO and EIS contributions.

Annual leave, medical leave and public holidays according to applicable employment requirements.

On-job training and skills development.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

MRT Solutions Sdn Bhd (est. 2018) is a Malaysia-based, full-service procurement specialist built on over 20 years of industry expertise and a global supplier network . We handle everything from sourcing and supplier negotiations to logistics, compliance, and market-trend insights to streamline client operations and reduce costs.

With head office in Johor and branches in Penang and KL, we also guide foreign investors in setting up factories, data centres, production lines, and AI hubs in Malaysia.

MRT Solutions Sdn Bhd (est. 2018) is a Malaysia-based, full-service procurement specialist built on over 20 years of industry expertise and a global supplier network . We handle everything from sourcing and supplier negotiations to logistics, compliance, and market-trend insights to streamline client operations and reduce costs.

With head office in Johor and branches in Penang and KL, we also guide foreign investors in setting up factories, data centres, production lines, and AI hubs in Malaysia.

What can I earn as a Customer Service Executive