Customer Service Executive

IMCD Malaysia Speciality Chemicals Sdn Bhd; Subang Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

IMCD Malaysia Speciality Chemicals Sdn Bhd is seeking a Customer Service Executive to support daily sales activities, process orders, and coordinate with inside sales, purchaser, and logistics teams. You will ensure accurate pricing, discounts, and product numbers while maintaining timely delivery and strong customer satisfaction.

The role requires a Diploma or Bachelor’s in Business Administration or equivalent, with 3–4 years in customer service within manufacturing/trading.

Qualifications

• Diploma/Bachelor’s degree in Business Administration or equivalent.
• 3-4 years in customer service or related field.
• Manufacturing or trading industry experience preferred.
• JD Edwards experience is an added advantage.
• Proficient in Microsoft Office and communication skills.
• Excellent interpersonal skills and pleasant personality.

Responsibilities

• Assist in daily sales operation and sales support documentation including invoices, delivery orders, collection.
• Handle orders via phone, email or mail with correct prices, discounts and product numbers.
• Input orders and ensure they are processed according to customer requirements and delivered on time.
• Collaborate with other departments to ensure sales, marketing, queries and deliveries are handled efficiently.
• Monitor stock status and prepare purchase orders for all stocks.
• Liaise with inside sales, purchaser and logistic teams on inventories and delivery status.
• Maintain an efficient work environment and contribute to organizational success.
• Maintain cooperation with outdoor sales staff.
• Coordinate with colleagues to enable smooth operation and instil team spirit with minimal supervision.
• Any other duties assigned by supervisor/Management.

Skills

Interpersonal skills

Communication skills

Pleasant personality

Microsoft Office

Education

Diploma /Bachelor’s degree in Business Administration or equivalent

Tools

JD Edwards

Job description

Assist in daily sales operation and sales support documentation including invoices, delivery order, collection, etc.

Handling orders via phone, email or mail, and ensuring they include the correct prices, discounts and product numbers.

Inputting orders, ensuring they are processed according to customer requirements and all orders are accurate and delivered on time.

Collaborating with other departments to ensure sales, marketing, queries and deliveries are handled efficiently.

To monitor stock status and prepare purchase order for all stocks.

Liaising with inside sales, purchaser and logistic team on the inventories and delivery status.

Maintaining an efficient work environment while contributing to the overall success of the organization.

Maintain a high level of cooperation and teamwork with outdoor sales staff.

To coordinate with colleagues to enable smooth operation and instil team spirit to enhance productivity with minimum supervision.

Any other duties assigned from time to time by the immediate superior/Management.

Job Requirements:

Diploma /Bachelor’s degree in Business Administration or equivalent.

3-4 years in customer service or related field

Manufacturing or trading industry experience is highly preferred

Proficiency in JD Edwards system is an added advantage.

Pleasant personality with good interpersonal and communication skills.

Conversant in Microsoft software package.

FMCG Manufacturing 101-1,000 employees

IMCD Malaysia Speciality Chemicals Sdn Bhd (formerly known as Euro Chemo-Pharma Sdn Bhd) is a premier distributor, formulator, and solutions provider in specialty chemicals and ingredients.

IMCD Malaysia offers a comprehensive and complementary product portfolio across a wide range of industries, including Food and Nutrition, Beauty and Personal Care, Homecare and I&I, Pharmaceuticals and Nutraceuticals, Coatings and Construction, Lubricants and Energy, Advanced Materials, and Industrial Solutions, through its partnerships with globally reputable suppliers.

IMCD Malaysia Speciality Chemicals Sdn Bhd (formerly known as Euro Chemo-Pharma Sdn Bhd) is a premier distributor, formulator, and solutions provider in specialty chemicals and ingredients.

IMCD Malaysia offers a comprehensive and complementary product portfolio across a wide range of industries, including Food and Nutrition, Beauty and Personal Care, Homecare and I&I, Pharmaceuticals and Nutraceuticals, Coatings and Construction, Lubricants and Energy, Advanced Materials, and Industrial Solutions, through its partnerships with globally reputable suppliers.

What can I earn as a Customer Service Executive