Customer Service & Sales Operations Executive

IMCD Malaysia Speciality Chemicals Sdn Bhd; Subang Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

IMCD Malaysia Speciality Chemicals Sdn Bhd is seeking a Customer Service Executive to support daily sales activities, process orders, and coordinate with inside sales, purchaser, and logistics teams. You will ensure accurate pricing, discounts, and product numbers while maintaining timely delivery and strong customer satisfaction.

The role requires a Diploma or Bachelor’s in Business Administration or equivalent, with 3–4 years in customer service within manufacturing/trading.

Qualifications

• Diploma/Bachelor’s degree in Business Administration or equivalent.
• 3-4 years in customer service or related field.
• Manufacturing or trading industry experience preferred.
• JD Edwards experience is an added advantage.
• Proficient in Microsoft Office and communication skills.
• Excellent interpersonal skills and pleasant personality.

Responsibilities

• Assist in daily sales operation and sales support documentation including invoices, delivery orders, collection.
• Handle orders via phone, email or mail with correct prices, discounts and product numbers.
• Input orders and ensure they are processed according to customer requirements and delivered on time.
• Collaborate with other departments to ensure sales, marketing, queries and deliveries are handled efficiently.
• Monitor stock status and prepare purchase orders for all stocks.
• Liaise with inside sales, purchaser and logistic teams on inventories and delivery status.
• Maintain an efficient work environment and contribute to organizational success.
• Maintain cooperation with outdoor sales staff.
• Coordinate with colleagues to enable smooth operation and instil team spirit with minimal supervision.
• Any other duties assigned by supervisor/Management.

Skills

Interpersonal skills

Communication skills

Pleasant personality

Microsoft Office

Education

Diploma /Bachelor’s degree in Business Administration or equivalent

Tools

JD Edwards

Job description

IMCD Malaysia Speciality Chemicals Sdn Bhd is seeking a Customer Service Executive to support daily sales activities, process orders, and coordinate with inside sales, purchaser, and logistics teams. You will ensure accurate pricing, discounts, and product numbers while maintaining timely delivery and strong customer satisfaction.

The role requires a Diploma or Bachelor’s in Business Administration or equivalent, with 3–4 years in customer service within manufacturing/trading.