Order Processing Executive

Chemopharm Sdn Bhd; Selangor; On-site; MYR 36,000 - 72,000; Full time

Job summary

Everlife-Chemopharm Group is seeking an Order Processing Executive to join the Supply Chain team in Malaysia. You will manage daily order workflows, supervise staff, and ensure accurate sales orders while coordinating with logistics to meet on-time delivery targets.

The role requires a Bachelor’s degree in business or operations and 1–2 years’ experience, with strong communication, analytical, and multitasking abilities. ERP knowledge is a plus, and high attention to detail is essential.

Qualifications

• Bachelor’s degree in business administration, operation or equivalent.
• 1-2 years' work experience relevant to this role.
• Strong learning agility and ability to take on challenges.
• Good interpersonal, communication skills & effective analytical and decision-making skills.
• Strong organizational, problem solving, and time management skills.
• Detail oriented with good judgment in resolving questions or problems.
• Able to work under pressure and multi-task with minimal supervision.

Responsibilities

• Actively participate in daily sales order management activities including document, information, product and operations workflows.
• Supervise a team to handle customer order management.
• Ensure timely and accurate creation of sales orders.
• Engage with external and internal customers to resolve issues related to orders.
• Achieve KPIs for sales order management as determined by management.
• Coordinate with logistics to ensure timely delivery of goods.
• Negotiate with customers on delivery delays or installations.
• Report accurately and on time.
• Contribute to process improvements and SOP adherence.
• Ensure data integrity in the system and support audits.

Skills

Interpersonal skills

Communication skills

Analytical and decision-making skills

Organizational skills

Problem solving

Time management

Attention to detail

Ability to multi-task

Writing skills

ERP knowledge

Education

Bachelor’s degree (business administration or operations)

Tools

ERP

Job description

We are looking for an energetic and motivated individual to join the Supply Chain team as an Order Processing Executive. You will play an important role to:

Actively participate in daily sales order management activities encompassing document, information, product and operations workflows.

Supervise a team to handle customer order management.

Ensure timely and flawless creation of sales order.

Engage with external customers, internal customers and other relevant party, if any to swiftly resolve product quality issue, delivery disputes, discrepancy & any other issues arise related to customer's order.

Responsible for the achievement of all sales order management related Key Performance Indicators (KPIs) as determined by the corporate operations and management from.

Ensure smooth and timely processing of customer orders, creation of corresponding sales order and coordinate with logistics on time delivery of goods from warehouse to customers.

Negotiate with customers on any anticipated delay in deliveries, installation or testing.

Ensure timely and accurately reporting.

Constantly work with stakeholders towards Improvement Projects to institute best practices to improve the process flow of operations activities.

Ensure the completeness, accuracy and integrity of data and transactions in the system at all times.

Comply and adhere to Standard Operating Procedure/policies and regulations established by the company/authority body and participate in internal/external audit, as and when is required.

To be successful in this role, you would require:

Bachelor’s degree in business administration, Operation or equivalent.

1-2 years' work experience relevant to this role.

Strong learning agility and able to take challenge.

Good interpersonal, communication skills & effective analytical and decision-making skills with the ability to exercise independent judgment and recognize the impact to the business and customer.

Strong organizational, problem solving, and time management skills.

Detail oriented and uses excellent judgment in resolving questions or problems.

Able to work under pressure when it is required.

Ability to multi-task under minimal supervision and meticulous.

Good communications and writing skills.

Knowledge in marketing, commercial law, compliance standards will be added advantage.

Good understanding of ERP.

Everlife-Chemopharm Group is South East Asia’s preferred partner for diagnostic and scientific solutions. We have presence in Malaysia, Singapore, Thailand, Indonesia, Philippines and Vietnam. We have been supplying clinical and scientific communities with comprehensive diagnostic and scientific solutions for decades. We Enable Better Outcomes in Health and Science by providing laboratories with the best product technologies and services.

Our deep understanding of the local market, strong technical expertise and commercial networks have helped us become a leading market access and distribution partner, covering 3 major segments; Clinical Diagnostics, Analytical & Industrial Solutions (especially in Oil & Gas) and Life Sciences.

As a firm believer in developing our human capital, Everlife-Chemopharm has developed and implemented various HR initiatives and programs to recognize, develop and reward talented employees, and to make Everlife-Chemopharm a great workplace for our employees.

What can I earn as an Order Processing Executive