Customer Service Support 4

ICHOR Systems Malaysia Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Job summary

ICHOR Systems Malaysia Sdn Bhd in Shah Alam is seeking a detail-oriented Customer Service Representative to handle inquiries, order processing, and documentation with accuracy. The role requires strong communication skills and the ability to work independently in a fast-paced setting.

Responsibilities include processing inquiries, ensuring accurate order entry, providing confirmations, and resolving discrepancies.

Qualifications

• Proven work experience in Order Entry Clerk, Sales Administrator, or similar role.
• Strong data entry and management skills with high accuracy.
• Excellent written and verbal communication and customer service abilities.
• Ability to work independently with moderate supervision in a fast-paced environment.

Responsibilities

• Process customer inquiries and perform order entry with accuracy.
• Enter customer orders into database promptly and verify details.
• Provide order confirmations and resolve discrepancies with customers.
• Maintain organized records and collaborate with sales and warehouse teams.
• Provide exceptional customer service and support additional admin tasks as needed.

Skills

Data entry

Customer service

Attention to detail

Multi-tasking

Communication

Independent work

Deadline-driven

Education

High school diploma

Tools

MS Excel

MS Office Suite

Job description

We are seeking a detail-oriented and dependable Customer Service Representative to join our team in Malaysia. The right candidate will bring energy, a strong customer focus, and the ability to thrive in a fast-paced environment

Responsibilities:

• Process customer inquiries
• Perform order entry with a high degree of accuracy
• Contact for Customer Inquiries, orders, complaints, RMA’s and quotes.
• Enter customer orders into database accurately and promptly
• Verify order details for accuracy and completeness
• Provide order confirmations to customers
• Communicate with customers to resolve order discrepancies
• Maintain detailed and organized records of orders
• Collaborate with sales and warehouse teams to ensure order fulfillment
• Provide exceptional customer service
• Perform other administrative tasks as required

Requirements:

• Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
• Work independently with moderate supervision
• Proficiency in data entry and management
• Proficient in MS Office Suite, particularly MS Excel
• Aptitude for understanding a wide array of part numbers and manufacturing processes
• Excellent communication and customer service skills both written and verbal
• Strong attention to detail and accuracy
• Ability to multi-task in a fast-paced, deadline-driven environment
• High school diploma or equivalent

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Chemicals & Plastics Manufacturing 101-1,000 employees

Ichor offers world-class process engineering, manufacturing, materials management, and testing capabilities. Our 2,500+ employees worldwide are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams.

Ichor Systems is an equal opportunity employer (EOO) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Ichor offers world-class process engineering, manufacturing, materials management, and testing capabilities. Our 2,500+ employees worldwide are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams.

Ichor Systems is an equal opportunity employer (EOO) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

What can I earn as a Customer Service Support Officer