Sales Support Engineer

Atlas Copco; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Atlas Copco Malaysia Sdn Bhd is seeking a Sales Support Engineer to join our Compressor Service & Optimization team in Shah Alam. You will support aftermarket growth by handling inquiries, preparing quotations, coordinating PO processing, and leveraging digital sales tools to improve quotation conversion and customer satisfaction.

You will work on-site with a dynamic team, contributing to data analysis, KPI reporting, and monthly/weekly performance reviews to drive outcomes and efficiency.

Qualifications

• Minimum 2 years of experience in technical service sales and marketing support.
• Proficient in computing and MS Office tools.
• Certificate or degree in Marketing, Engineering or Business Administration.
• Ability to work well in a team across levels and maintain safe working environment.
• Self-motivated, resilient and able to handle stress.

Responsibilities

• Attend to customer inquiries about spare parts, fixed price and service products.
• Coordinate with Smartlink staff and Customer Service for sales leads and follow-ups.
• Manage leads, opportunities, calls, appointments and data analysis in the C4C system.
• Prepare and follow up quotations using CPQ and ensure PO processing in SAP.
• Submit proposals for fixed price, ad hoc and service contracts.
• Record PO information and manage it within the portal and SharePoint workflow.
• Support sales team with general administration and parts proposals as needed.

Skills

Technical service sales

Marketing support

Compute literate

Team collaboration

Education

Certificate/Degree in Marketing or Engineering / Business Administration

Tools

SAP

C4C

CPQ

SharePoint

Job description

Your role

Bring your curiosity to work as our next Sales Support Engineer. You will be part of our Compressor Service & Optimization team reporting to Business Line Manager. In this role, your mission is support CTS aftermarket business growth by proactively managing customer opportunities, preparing and following up service and spare parts quotations, coordinating purchase order processing, and leveraging digital sales platforms to enhance quotation conversion, customer satisfaction, and operational efficiency.

Your day-to-day

• Attending to and logging of Customers’ inquiries about spare parts, fix price and other service products.
• Liaising with Smartlink staff and Customer Service Coordinators for the sales leads generated either by Smartlink system or the sales leads generated by Field Service Engineers/Technicians/Sales Engineers.
• C4C platform management in terms of leads, Opportunities , Phone calls , Appointments , Data analysis, Spare parts quote creation and all system related requirements.
• Performing consistent and structured quotation follow up utilizing existing sales tools (C4C (Cloud for Customer)) to update individual quote status until Purchase Orders (PO) is issued by customers.
• Generating and submitting proposals for fix price, ad hoc, and service contracts using CPQ quotation platform.
• Processing the PO using (SAP) by selecting the external follow up document in C4C before forwarding the customer PO and the Job order tracking (JOT) to CTS Admin Support to upload onto SharePoint for approval from Immediate Superior after price verification against submitted quotation and approval from relevant parties.
• Participate active in all KPI requirement reports to obtain commission requirement.
• Submitting monthly and weekly reports as may be required by immediate superior accordingly. Attending to Monthly Expectancy Meeting as per required from Immediate Superior to justify performance and expectation for the month ahead.
• Weekly recording of Purchase Order information and management of PO inside the one portal.
• Assist Sales team with general administration, systems administration, and parts proposal as and when required.
• Supporting and perform internal sales functions for branches assigned & Atlas Copco Malaysia Sdn Bhd
• Working as a proactive team member taking responsibility for key tasks accordingly.
• Working as a part of the team to form a key unit to build business requirements.

Your Skills And Experience

• Minimum 2 years’ experience in technical service sales and marketing support environment
• Compute Literate
• Certificate / Degree in Marketing or Engineering / Business Administration discipline
• Ability to work as a team/ Able to work well with all levels of people.
• Able to socialise as a team whilst maintaining a safe working environment.
• Committed to always delivering high performance.
• Self Motivated, stress resistant and independent.

Applications are welcome from candidates who may not meet every requirement, as diverse experiences and perspectives are valued and encouraged for this role.

Your location

This role requires you to work on-site at our office in Shah Alam, Malaysia (MY). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

How we work together

Our cultural behaviors guide us in what we do and how we do it. We act with accountability to seize opportunities and deliver results. We act with respect to understand diverse perspectives and strengthen our interactions. We act with curiosity to learn continuously and understand customer needs. We act collaboratively to make informed and transparent decisions. We also act experimentally to discover new solutions, learn from our mistakes, and keep improving.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. For each hiring decision, we also apply the grandparent principle. This means that a leader’s manager is involved in the approval of the hiring decision to ensure consistency and fairness.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.