CUSTOMER SERVICE EXECUTIVE

Oriental Fastech Manufacturing Sdn Bhd; Seberang Perai; On-site; MYR 36,000 - 54,000; Full time

Job summary

Oriental Fastech Manufacturing Sdn. Bhd. (OFM) is seeking a customer service professional in Malaysia to handle inquiries, PO processing, and cross‑functional order fulfilment coordination.

The role emphasizes timely delivery and accurate documentation within a manufacturing environment. Requirements include 2–3 years in customer service, a relevant degree, strong communication skills, and proficiency in MS Office; knowledge of ERP systems is an advantage.

Qualifications

• Diploma or Bachelor’s degree in business-related field.
• 2–3 years in customer service, preferably in manufacturing.
• Experience in sheet metal fabrication/CNC stamping is a plus.
• Good communication and interpersonal skills.
• Proficient with MS Office; familiarity with ERP systems.

Responsibilities

• Handle customer enquiries, requests, complaints, and feedback in a professional and timely manner.
• Manage customer purchase orders (PO), including order processing, confirmation, and delivery coordination.
• Liaise with Production, Planning, Warehouse, Quality Assurance, and Logistics to ensure timely order fulfilment.
• Monitor customer orders, production progress, and delivery schedules to meet customer requirements.
• Prepare and maintain accurate sales orders, delivery schedules, customer records, and related documentation.
• Communicate with customers regarding order status, delivery updates, and changes to commitments.
• Coordinate with internal departments to resolve complaints, delivery issues, and product-related concerns.
• Assist in preparing quotations, sales reports, order forecasts, and other customer service reports.
• Maintain good relationships with existing customers and ensure high levels of customer satisfaction.
• Support customer audits, documentation requests, and other customer-related activities.

Skills

Communication

Multitasking

Problem solving

MS Office

ERP familiarity

Team collaboration

English & BM

Education

Diploma or Bachelor's Degree in Business Administration / Management / Marketing

Tools

ERP systems

Excel

Outlook

Word

Job description

This is a customer service role focused on managing customer enquiries, purchase orders, and order fulfilment coordination across internal departments including Production, Planning, Warehouse, Quality Assurance, and Logistics.

Key responsibilities

Handle customer enquiries, requests, complaints, and feedback in a professional and timely manner

Manage customer purchase orders (PO), including order processing, confirmation, and delivery coordination

Liaise with Production, Planning, Warehouse, Quality Assurance, and Logistics departments to ensure timely order fulfilment

Monitor customer orders, production progress, and delivery schedules to meet customer requirements

Prepare and maintain accurate sales orders, delivery schedules, customer records, and related documentation

Communicate with customers regarding order status, delivery updates, and any changes to delivery commitments

Coordinate with internal departments to resolve customer complaints, delivery issues, and product-related concerns

Assist in preparing quotations, sales reports, order forecasts, and other customer service reports

Maintain good relationships with existing customers and ensure high levels of customer satisfaction

Support customer audits, documentation requests, and other customer-related activities when required

About you

Diploma or Bachelor's Degree in Business Administration, Management, Marketing, or a related field

Minimum 2-3 years of working experience in customer service, preferably in a manufacturing environment

Experience in sheet metal fabrication, CNC machining, stamping, or precision manufacturing is an added advantage

Good communication and interpersonal skills

Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook

Familiarity with ERP systems, sales order processing, and production planning is an advantage

Able to work independently, multitask, and perform under pressure

Strong problem-solving skills with good attention to detail

Good command of English and Bahasa Malaysia, both written and spoken

Able to work closely with cross-functional teams to meet customer delivery requirements

Oriental Fastech Manufacturing Sdn. Bhd. (OFM), located in Bukit Minyak Industrial Area is a company incorporated on 10.04.2006 and fully owned subsidiary of YBS International Berhad (Formerly known as LNG Resources Berhad) listed in Ace Market in Malaysia. OFM is engaged in promoted activities in Advanced Electronics sector. It principal activities as manufacture and sale of precision machining and stamping components for telecommunication, industrial sensor, switches, electronics equipment and other industries and the provision of related specialized engineering services.

Oriental Fastech Manufacturing Sdn. Bhd. (OFM), located in Bukit Minyak Industrial Area is a company incorporated on 10.04.2006 and fully owned subsidiary of YBS International Berhad (Formerly known as LNG Resources Berhad) listed in Ace Market in Malaysia. OFM is engaged in promoted activities in Advanced Electronics sector. It principal activities as manufacture and sale of precision machining and stamping components for telecommunication, industrial sensor, switches, electronics equipment and other industries and the provision of related specialized engineering services.