Customer Service & Planning Executive

WINWAY INTERCONNECT TECHNOLOGY (M) SDN BHD; Bayan Lepas; On-site; MYR 36,000 - 52,000; Full time

Job summary

WINWAY INTERCONNECT TECHNOLOGY (M) Sdn Bhd is seeking a detail-oriented order management professional to handle customer POs, confirmations, pull-in/push-out requests, and delivery schedule changes in a busy manufacturing environment.

You will coordinate with Purchasing, Production Planning, Warehouse, and Logistics to ensure on-time delivery, monitor shortages, and maintain accurate order records while providing timely updates to customers and internal teams.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Supply Chain Management, or equivalent practical experience.
• 2-3 years of experience in customer service, order management, or planning within manufacturing.
• Strong coordination, planning, and organisational skills.
• Good communication and interpersonal skills.
• Proactive, responsible, and results-oriented with good teamwork skills.

Responsibilities

• Manage customer POs, order confirmations, pull-in and push-out requests, cancellations and delivery schedule changes.
• Ensure PO information, pricing, part numbers, revisions, and delivery requirements are accurate and maintained in the system.
• Review Open Order Reports (OOR), verify order status, confirm deliveries, and provide updates on outstanding orders.
• Monitor material shortages and coordinate with Purchasing to support customer demand.
• Coordinate with Production Planning, Warehouse, and Logistics to ensure on-time delivery and shipment arrangements.
• Monitor production delays and coordinate recovery plans to minimize customer impact.
• Maintain customer order records and prepare reports and documentation.
• Maintain good customer relationships with timely responses and addressing customer concerns.
• Aim for KPIs like On-Time Delivery and customer satisfaction.
• Handle ECN notifications and inform Engineering; follow up on changes.
• Process Return Material Authorization (RMA) and coordinate returns and investigations.
• Handle customer inquiries and urgent requests professionally and promptly.
• Perform other duties as assigned.

Skills

PO processing

Order management

Customer service

Coordination

Education

Diploma or Bachelor's in Business Administration / Supply Chain

Job description

Manage customer purchase orders (POs), order confirmations, pull-in and push-out requests, cancellations, and delivery schedule changes.

Ensure customer PO information, pricing, part numbers, revisions, and delivery requirements are accurate and properly maintained in the system.

Review and respond to customer Open Order Reports (OOR), verify order status, confirm delivery schedules, and provide updates on outstanding orders.

Monitor material shortages and coordinate with Purchasing on material availability to support customer demand.

Coordinate with Production Planning, Warehouse, and Logistics to ensure on-time delivery and shipment arrangements.

Monitor production delays and potential delivery risks, and coordinate recovery plans with relevant departments to minimize customer impact.

Maintain customer order records, monitor delivery performance, and prepare necessary reports and documentation.

Maintain good customer relationships by providing timely responses, addressing customer concerns, and ensuring customer requirements are met.

Monitor and achieve departmental KPIs, including On-Time Delivery (OTD), customer satisfaction, and other assigned performance targets.

Receive customer ECN notifications and inform Engineering for review, communicate feedback or enquiries to customers, and follow up on the changes.

Handle Return Material Authorization (RMA) requests, coordinate product returns and replacement arrangements, and follow up with relevant departments on investigations and corrective actions.

Handle customer enquiries, complaints, urgent requests, and delivery updates professionally and promptly.

Perform other duties and responsibilities assigned by the superior.

Requirements:

At least a Diploma or Bachelor's Degree in Business Administration, Supply Chain Management, or equivalent practical experience.

Minimum 2-3 years of experience in customer service, order management, or planning within the manufacturing industry.

Good coordination, planning, and organisational skills.

Good communication and interpersonal skills.

Strong follow-up skills with a good sense of urgency.

Proactive, responsible, and results-oriented with good teamwork skills.

Winway Interconnect Technology (M) Sdn Bhd focuses on cable assemblies for niche-industries. Our products are cable and connector assembly, panel assembly (e.g. Electronical Control Cabinet, Electronic Module) and other mechanical assembly. In order to better serve our international customers, we have set up a new factory in Penang in year 2019.

Winway Interconnect Technology (M) Sdn Bhd focuses on cable assemblies for niche-industries. Our products are cable and connector assembly, panel assembly (e.g. Electronical Control Cabinet, Electronic Module) and other mechanical assembly. In order to better serve our international customers, we have set up a new factory in Penang in year 2019.

Your application will include the following questions:

• Do you have customer service experience?
• Do you have order processing experience?
• Are you willing to undergo a pre-employment background check?