Customer Success & Order Fulfillment Specialist

Oriental Fastech Manufacturing sdn bhd; Seberang Perai; On-site; MYR 36,000 - 54,000; Full time

Job summary

Oriental Fastech Manufacturing Sdn. Bhd. (OFM) is seeking a customer service professional in Malaysia to handle inquiries, PO processing, and cross‑functional order fulfilment coordination.

The role emphasizes timely delivery and accurate documentation within a manufacturing environment. Requirements include 2–3 years in customer service, a relevant degree, strong communication skills, and proficiency in MS Office; knowledge of ERP systems is an advantage.

Qualifications

• Diploma or Bachelor’s degree in business-related field.
• 2–3 years in customer service, preferably in manufacturing.
• Experience in sheet metal fabrication/CNC stamping is a plus.
• Good communication and interpersonal skills.
• Proficient with MS Office; familiarity with ERP systems.

Responsibilities

• Handle customer enquiries, requests, complaints, and feedback in a professional and timely manner.
• Manage customer purchase orders (PO), including order processing, confirmation, and delivery coordination.
• Liaise with Production, Planning, Warehouse, Quality Assurance, and Logistics to ensure timely order fulfilment.
• Monitor customer orders, production progress, and delivery schedules to meet customer requirements.
• Prepare and maintain accurate sales orders, delivery schedules, customer records, and related documentation.
• Communicate with customers regarding order status, delivery updates, and changes to commitments.
• Coordinate with internal departments to resolve complaints, delivery issues, and product-related concerns.
• Assist in preparing quotations, sales reports, order forecasts, and other customer service reports.
• Maintain good relationships with existing customers and ensure high levels of customer satisfaction.
• Support customer audits, documentation requests, and other customer-related activities.

Skills

Communication

Multitasking

Problem solving

MS Office

ERP familiarity

Team collaboration

English & BM

Education

Diploma or Bachelor's Degree in Business Administration / Management / Marketing

Tools

ERP systems

Excel

Outlook

Word

Job description

Oriental Fastech Manufacturing Sdn. Bhd. (OFM) is seeking a customer service professional in Malaysia to handle inquiries, PO processing, and cross‑functional order fulfilment coordination.

The role emphasizes timely delivery and accurate documentation within a manufacturing environment. Requirements include 2–3 years in customer service, a relevant degree, strong communication skills, and proficiency in MS Office; knowledge of ERP systems is an advantage.