Customer Experience Strategist

SOLS Energy Sdn. Bhd.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Career progression

Agile environment

Impact on communities

Job summary

SOLS Energy Sdn. Bhd. is seeking a Customer Service Executive in Malaysia to enhance customer satisfaction and loyalty across solar energy products and services.

You will gather feedback, respond to inquiries, and advocate for improvements to ensure a positive customer journey. The role involves collaborating with sales, marketing, product development, and operations to translate insights into better offerings.

Qualifications

• 1 to 3 years of experience in customer experience optimization, customer service solutions or workflow design.
• Bachelor’s degree in Marketing, Business Administration, or related field.
• Proven experience in customer service, customer experience management, or related roles, preferably in the solar or renewable energy sector.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Familiarity with CRM tools and data analysis software.
• Passion for renewable energy and environmental sustainability.

Responsibilities

• Serve as a primary point of contact for customer inquiries and issues.
• Provide prompt and accurate responses to customer queries and complaints.
• Conduct regular customer satisfaction surveys and feedback sessions.
• Develop and implement strategies to improve the overall customer experience.
• Work closely with the sales and marketing teams to ensure a consistent and positive customer journey.
• Identify and address any gaps or weaknesses in the customer experience.
• Advocate for customer needs and preferences within the company.
• Analyze data to understand customer behavior and preferences.
• Provide regular reports to senior management with insights and recommendations.

Skills

Customer experience

CRM usage

Data analysis

Communication

Team collaboration

Education

Bachelor's in Marketing

Bachelor's in Business Administration

Tools

CRM software

Data analytics tools

Job description

SOLS Energy Sdn. Bhd. is seeking a Customer Service Executive in Malaysia to enhance customer satisfaction and loyalty across solar energy products and services.

You will gather feedback, respond to inquiries, and advocate for improvements to ensure a positive customer journey. The role involves collaborating with sales, marketing, product development, and operations to translate insights into better offerings.