Administrative Assistant, Customer Service

TENLEAD BIOTECH INTERNATIONAL HOLDING SDN BHD; Kuala Lumpur; On-site; MYR 36,000 - 47,000; Full time

Benefits offered by this job

Annual Leave

Nearby public transportation

Salary Increment

SOCSO

Job summary

Jora Malaysia is hiring an Administrative Assistant, Customer Service in Kuala Lumpur. Fresh graduates with relevant internship experience are encouraged to apply to support Mandarin-speaking customers and business partners.

Ideal candidates have a willingness to learn, strong communication, and basic Microsoft Office skills to handle inquiries, process orders, and maintain records. Working hours are standard Monday–Friday, with convenient KL location.

Qualifications

• Diploma or Degree required.
• Fresh graduates encouraged to apply.
• Customer Service or Administrative experience welcome.
• Able to communicate in Mandarin and English to support Mandarin-speaking customers and business partners.
• Positive attitude and willingness to learn.
• Organised, responsible and able to multitask.
• Basic knowledge of Microsoft Office.

Responsibilities

• Respond to customer enquiries via phone, WhatsApp and LINE professionally.
• Process customer orders accurately and provide timely updates.
• Follow up on customer requests and resolve enquiries promptly.
• Maintain customer records and supporting documentation.
• Assist in administrative and operational tasks to support the Customer Service team.

Skills

Communication skills

Multitasking

Microsoft Office

Education

Diploma or Degree

Tools

CRM/ERP experience

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Administrative Assistant, Customer Service

Fresh graduates with relevant internship experience are encouraged to apply.

Candidates with Customer Service or Administrative experience are also welcome.

Able to communicate in Mandarin and English to support Mandarin-speaking customers and business partners.

Positive attitude and willingness to learn.

Organised, responsible and able to multitask.

Basic knowledge of Microsoft Office.

Bonus Points If You Have

Previous experience in Customer Service, Sales Administration or Customer Support.

Experience using CRM or ERP systems.

Experience in Retail, FMCG or E-Commerce industries.

Strong communication and problem-solving skills.

Working hours: Monday – Friday | 9:30 AM – 5:30 PM

Requirement

You're a Great Fit If You

• Diploma or Degree in any discipline.
• Fresh graduates with relevant internship experience are encouraged to apply.
• Candidates with Customer Service or Administrative experience are also welcome.
• Able to communicate in Mandarin and English to support Mandarin-speaking customers and business partners.
• Positive attitude and willingness to learn.
• Organised, responsible and able to multitask.
• Basic knowledge of Microsoft Office.

Bonus Points If You Have

• Previous experience in Customer Service, Sales Administration or Customer Support.
• Experience using CRM or ERP systems.
• Experience in Retail, FMCG or E-Commerce industries.
• Strong communication and problem-solving skills.

Working Location: KL Eco City, Kuala Lumpur

Working hours: Monday – Friday | 9:30 AM – 5:30 PM

Responsibility

What You'll Be Doing

• Responding to customer enquiries via phone, WhatsApp and LINE professionally.
• Processing customer orders accurately and ensuring timely updates.
• Following up on customer requests and resolving enquiries promptly.
• Maintaining customer records and supporting documentation.
• Assisting in administrative and operational tasks to support the Customer Service team.

Benefits

• Annual Leave
• EPFMedical Leave
• SOCSO
• Salary Increment
• Nearby public transportation