Customer Service Executive

MatchLink; Selangor; On-site; MYR 28,000 - 42,000; Full time

Job summary

Jora Malaysia is seeking a customer service professional to handle incoming calls to the Contact Centre, addressing service inquiries, requests, or complaints in a courteous and efficient manner.

The role requires 2+ years in a contact centre, good interpersonal skills, IT savviness, and the ability to work shifts in Petaling Jaya, Selangor. You will maintain data confidentiality and contribute to service improvements.

Qualifications

• Minimum qualification: Primary/Secondary School, Diploma or degree.
• At least 2 years of experience in a contact centre.
• Good interpersonal and customer service skills.
• Willing to commit to shift hours.
• Willing to work in Petaling Jaya, Selangor.

Responsibilities

• Handle incoming customer calls in the Contact Centre for service inquiries, requests or complaints.
• Identify and resolve customer inquiries completely and address complaints.
• Apply customer service and sales skills to optimize each customer contact.
• Schedule, assign or act on required follow-up per call centre guidelines.
• Propose work process improvements and participate in service initiatives for better productivity.
• Maintain confidentiality and integrity of customer data.
• Adhere to work schedule.

Skills

Customer service

Interpersonal communication

Attention to detail

IT savvy

Shift work

Education

Diploma or degree or equivalent

SPM/STPM with experience

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints


• Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems


• Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact


• Schedule, assign or act on any required customer follow-up in accordance with call centre guidelines


• Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity


• Maintain confidentiality and integrity on the organization’s customers data


• Accomplish adherence to work schedule.

Job Requirement

• Candidate must possess at least a Primary/Secondary School/SPM/\"O\" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.


• SPM/STPM holders with at least two (2) years experience in Contact Centre environment.


• Possess good interpersonal, communications and customer service skills


• Able to commit to shift hours


• IT savvy


• Applicants must be willing to work in Petaling Jaya, Selangor


• Preferably Junior Executives specializing in Customer Service or equivalent.