Customer Services Executive

Arachem (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking an enthusiastic liaison and sales support professional to bridge customers and the sales team. You will handle pre-sales and post-sales service, process orders and quotations, and maintain customer satisfaction across a diverse client base.

The role requires strong communication in English, Malay, and Mandarin, with the ability to multitask and work independently. Proficiency in Microsoft Office and data management is essential.

Qualifications

• Diploma or degree in Science, Biochemistry, Food Science, Biotechnology, Medical Bioscience, Business Administration or related field.
• Minimum 1–2 years working experience in related field.
• Proficient in English, Malay and Mandarin.
• Able to work independently and multi-task with minimum supervision.
• Possess good communications and interpersonal skills.
• Computer literate and familiar with Microsoft Office.

Responsibilities

• Act as liaison between customers and sales team for pre-sales and post-sales service.
• Coordinate sales tasks including order processing and quotations.
• Provide outstanding customer service to improve satisfaction and relationships.
• Handle and resolve customer complaints/inquiries via email or phone.
• Handle department order processing and related operation tasks.
• Coordinate, analyze and improve customer service functions to meet company goals.
• Manage database of customer sales orders and invoicing records.
• Assist in marketing activities and inventory control maintenance.
• Any other duties as assigned.

Skills

Customer liaison

Sales coordination

Order processing

Quotations

Customer service

Communication

Multitasking

Education

Diploma/Degree in Science, Biochemistry, Food Science, Biotechnology, Medical Bioscience, Business Administration or related field

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To act as Liaison between customers and sales team to handle both pre-sales and post sales service function.

Sales coordination tasks including order processing, prepare quotations and etc.

Provide outstanding customer service to improve customer satisfaction and relationship.

Handle and resolve customer complaints/inquiries via email or phone in a timely and accurate manner.

Handle department order processing and related operation tasks.

Coordinate, analyze and improve customer service functions to meet company goals.

Manage database of customer sales order and invoicing records.

Assist in marketing activities and inventory control maintenance.

Any other duties as and when assigned from time to time.

Requirements:

Diploma/Degree in Science, Biochemistry, Food Science, Biotechnology, Medical Bioscience, Business Administration or any other related field.

Minimum 1-2 years working experience in related field.

Proficient in English, Malay and Mandarin to effectively communicate with our diverse client base and stakeholders.

Able to work independently, multi-tasking with minimum supervision.

Possess good communications skill and interpersonal skills.

Computer literate and familiar with Microsoft Office.