Customer Service Admin

Yee Lee Corporation Bhd; Kepong; On-site; MYR 28,000 - 39,000; Full time

Job summary

Yee Lee Corporation Bhd in Malaysia is seeking a Customer Service Admin Assistant to join our expanding team. You will handle customer enquiries, support daily operations and ensure every customer has a great experience with us.

This role requires one year of customer service experience, strong Bahasa Malaysia and English communication, and proficiency in MS Excel, Word, Outlook and PowerPoint. Fresh graduates are welcome to apply.

Qualifications

• At least 1 year in customer service; fresh grads welcome.
• Proficient in Bahasa Malaysia and English; Mandarin an added advantage.
• Organized, detail-oriented and able to multitask.
• Proficient in MS Excel, Word, Outlook and PowerPoint.
• Experience with invoices, POs, DOs, GRNs, returns, claims and reporting is a plus.

Responsibilities

• Receive and handle inbound customer orders, queries and complaints, document and record customer details.
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction.
• Resolve customer queries/complaints as per SOP and channel to operations for resolution.
• Prepare and submit regular/ad hoc reports to respective departments or management.
• Liaise with operations team for issues, follow-up and actions.
• Establish and maintain good working relationships with clients/customers.

Skills

Bahasa Malaysia

English

Microsoft Excel

Communication

Multitasking

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Working hour: Monday to Friday, 8.00am - 5.30pm

Are you someone who enjoys helping people and solving problems? We’re looking for a Customer Service Admin Assistant to join our growing team. In this role, you’ll handle customer enquiries, support daily operations and ensure every customer has a great experience with us.

Jobscope:

Receive and handle inbound customer orders, queries and complaints, document and record customer details.

Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

Prepare and submit regular/ad hoc reports to respective departments or management

Liaise with respective operations team for issues, follow-up and actions

Establish and maintain good working relationships with clients/customers

Backup others administrative & customer service task when necessary

Requirement:

Minimum 1 year of experience in customer service, fresh grads are welcome too!

Good communication skills in Bahasa Malaysia and English. (Knows Mandarin is an added advantages)

Organized, detail-oriented and able to multitask.

Proficient in Microsoft Excel (Pivot Table, Vlookup, Xlookup etc), Word, Outlook and PowerPoint.

Having experience in handling invoices, PO, DO, GRN, returns, claims, and using a company system for reporting will be an added advantage.

Responsible, trustworthy, and able to handle confidential information.