Customer Service Executive

SmileBay Dental; Bayan Lepas; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

EPF, SOCSO and EIS contributions

Annual leave

Job summary

SmileBay Dental is seeking a friendly front desk receptionist to greet patients, assist with registration and check-in, and coordinate appointments with care. You will handle inquiries via phone, WhatsApp and other channels, explain services and payment options, manage payments and basic records, and support the dental team to ensure a smooth patient flow in a busy clinic.

Fresh graduates with the right attitude are encouraged to apply, and you should be comfortable using computers and office

Qualifications

• Experience in customer service, reception, hospitality, retail, healthcare or dental clinic is an advantage.
• Fresh graduates with the right attitude are encouraged to apply.
• Friendly, patient and confident when communicating with people.
• Good command of English and Mandarin; additional languages are an advantage.
• Comfortable using computers, messaging applications and basic office systems.
• Organised, reliable and able to multitask in a busy environment.
• Willing to work on weekends.
• EPF, SOCSO and EIS contributions.
• Annual leave and other statutory benefits.

Responsibilities

• Welcome patients and assist them with registration and check-in.
• Manage appointments, reminders, rescheduling and patient follow-ups.
• Respond promptly and professionally to enquiries through phone calls, WhatsApp and other communication channels.
• Explain general clinic services, procedures, promotions and payment options clearly.
• Coordinate with dentists and clinical staff to maintain an efficient patient flow.
• Handle payments, receipts and basic administrative records accurately.
• Maintain updated and confidential patient information.
• Follow up with potential and existing patients to support appointment conversion and retention.
• Resolve patient concerns calmly, professionally and with empathy.
• Assist with other front-desk and clinic administrative duties when required.

Skills

Customer service

Reception

Communication

Multitasking

English & Mandarin

Tools

Office software

Job description

You will be the friendly face and helpful voice of our clinic, from greeting patients and coordinating appointments to answering enquiries and providing attentive follow-up care.

Key responsibilities

Welcome patients and assist them with registration and check-in.

Manage appointments, reminders, rescheduling and patient follow-ups.

Respond promptly and professionally to enquiries through phone calls, WhatsApp and other communication channels.

Explain general clinic services, procedures, promotions and payment options clearly.

Coordinate with dentists and clinical staff to maintain an efficient patient flow.

Handle payments, receipts and basic administrative records accurately.

Maintain updated and confidential patient information.

Follow up with potential and existing patients to support appointment conversion and retention.

Resolve patient concerns calmly, professionally and with empathy.

Assist with other front-desk and clinic administrative duties when required.

About you

Previous experience in customer service, reception, hospitality, retail, healthcare or a dental clinic is an advantage.

Fresh graduates with the right attitude are encouraged to apply.

Friendly, patient and confident when communicating with people.

Good command of English and Mandarin; additional languages are an advantage.

Comfortable using computers, messaging applications and basic office systems.

Organised, reliable and able to multitask in a busy environment.

Willing to work on weekends.

EPF, SOCSO and EIS contributions.

Annual leave and other statutory benefits.