Customer Service Executive

Dream Clinic; George Town; On-site; MYR 39,000 - 61,000; Full time

Job summary

Dream Clinic in Penang, Malaysia is seeking a Customer Service Executive to manage online lead generation and deliver 최고의 customer care. You will respond promptly across channels, relay product information, and schedule appointments to support both online and offline activities.

You will maintain records, generate weekly/monthly reports, collaborate with Marketing, and promote the clinic across social media platforms while maintaining high service standards.

Qualifications

• Minimum a Diploma or equivalent.
• Minimum 1 year of working experience in the related field.
• Excellent verbal & written communication skills in tri-lingual are preferred.
• Familiar in handling multiple business social media accounts.

Responsibilities

• Online Lead generation KPI with highest standard of customer service.
• Prompt and timely responses to all customer enquiries via all communication channels of clinic during and outside office hours, maintaining KPI for short and effective response time.
• Relaying extensive product information to customers through email, social media, and by phone.
• Schedule appointments for clients and coordinate with clinic staff members to ensure smooth online and offline lead generation via social media handles and website and telephone enquiries.
• Maintain accurate records of client interactions and lead report in our database, and conduct weekly, monthly, and annual reporting on customer service and lead generation KPI.
• Interdepartmental collaboration with marketing department to ensure effective marketing campaigns through comprehensive customer data analysis.
• Actively promote clinic via social media accounts of clinic, including but not limited to instagram, facebook, tiktok and other relavant channels.

Skills

Communication

Problem solving

Patience

Product knowledge

Multitasking

Positive attitude

Time management

Attention to detail

Education

Diploma or equivalent

Job description

Online Lead generation KPI with highest standard of customer service.

Prompt and timely responses to all customer enquiries via all communication channels of clinic during and outside office hours, maintaining KPI for short and effective response time.

Relaying extensive product information to customers through email, social media, and by phone.

Schedule appointments for clients and coordinate with clinic staff members to ensure smooth online and offline lead generation via social media handles and website and telephone enquiries.

Maintain accurate records of client interactions and lead report in our database, and conduct weekly, monthly, and annual reporting on customer service and lead generation KPI.

Interdepartmental collaboration with marketing department to ensure effective marketing campaigns through comprehensive customer data analysis.

Participate in ongoing training and professional development by company to improve customer service skills and knowledge of aesthetic services.

Monitor and audit customer service team’s performances to ensure highest standards of customer service.

Constant communication with Marketing and Sales team to ensure effective lead generation at all times.

Complaints resolution to ensure highest customer satisfaction.

Actively promote clinic via social media accounts of clinic, including but not limited to instagram, facebook, tiktok and other relavant channels.

JOB REQUIREMENTS:

Minimum a Diploma or equivalent.

Minimum 1 year of working experience in the related field.

Excellent verbal & written communication skills in tri-lingual are preferred.

Familiar in handling multiple business social media accounts.

SKILLS REQUIRED:

Communication skills, problem solving skills, patience, product knowledge, multitasking, positive attitude, time management & attention to detail.

Unlock job insights

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We are a Top 3 aesthetic clinic in Penang that captures the attention of beauty seekers. We offer excellent services, top efficacy, and the highest regard for safety in all the latest premium medical aesthetic treatments.

We are a Top 3 aesthetic clinic in Penang that captures the attention of beauty seekers. We offer excellent services, top efficacy, and the highest regard for safety in all the latest premium medical aesthetic treatments.

What can I earn as a Customer Service Executive