Dental Call Centre / Patient Support Executive

CASA DENTAL MANAGEMENT PTE. LTD.; Kuala Lumpur; On-site; MYR 24,000 - 48,000; Full time

Job summary

CASA DENTAL MANAGEMENT PTE. LTD. in Malaysia is seeking a Dental Call Centre / Patient Support Executive to assist our clinics in Singapore. You will handle patient enquiries, coordinate appointments, and follow up across phone, WhatsApp and online channels, ensuring accurate information and smooth patient flow.

This role is based in Malaysia with training in Singapore. Candidates must be able to communicate confidently in English and Chinese/Mandarin.

Qualifications

• Handle patient enquiries across phone, WhatsApp and online channels.
• Coordinate appointment bookings and follow-ups for multiple clinics.
• Maintain accurate records in the clinic or CRM system.

Responsibilities

• Answer patient enquiries via calls and messages and provide accurate information.
• Coordinate and schedule appointments across clinics.
• Follow up on missed calls, requests, and leads to convert inquiries.
• Escalate complex pricing, subsidies, or treatment questions to clinicians.
• Collaborate with clinic teams to resolve patient concerns and ensure smooth patient flow.

Skills

Customer service

Multichannel communication

Appointment scheduling

CRM familiarity

Job description

Dental Call Centre / Patient Support Executive

We are seeking a Dental Call Centre / Patient Support Executive to support our dental clinics in Singapore. This role will be responsible for handling patient enquiries, appointment coordination, and follow-ups across multiple communication channels.

Handle patient enquiries through phone calls, WhatsApp, and online channels, provide accurate information, and assist with appointment bookings for our dental clinics in Singapore.

Follow up on patient enquiries, missed calls, appointment requests, and pending leads while maintaining accurate records in the clinic or CRM system.

Coordinate with clinic teams for patient concerns, pricing, treatment enquiries, subsidies, and matters that require further clarification or escalation.

This position is based in Malaysia, with training conducted in Singapore. Candidates must be able to communicate confidently in both English and Chinese/Mandarin.