Front Desk Customer Service

KL International Dental Centre (KL) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 2,800 - 4,200; Full time

Benefits offered by this job

EPF

SOCSO

Overtime Pay

Monthly Reward

Hostel Provided

Annual Bonus

Annual Company Trip

Medical Claim

Dental Benefit – FOC for all general

Job summary

KL International Dental Centre (KL) Sdn. Bhd. is seeking a warm, professional front desk receptionist to be the first point of contact for patients and visitors.

You will greet guests, manage calls and emails, and direct inquiries to the appropriate team, ensuring a smooth clinic experience. You will schedule and confirm appointments using the clinic's system, handle patient registration with privacy in mind, maintain a tidy reception area, and assist with basic admin tasks.

Qualifications

• Front desk or receptionist experience preferred.
• Excellent communication and confidentiality required.
• Ability to handle calls, emails, and inquiries efficiently.
• Proficiency in English, Mandarin and Bahasa Malaysia is advantageous.

Responsibilities

• Greet patients and visitors professionally and warmly.
• Manages reception area to be tidy and informative.
• Answer calls, direct inquiries, and take messages accurately.
• Schedule, reschedule, and confirm appointments using the clinic system.
• Register patients and verify details with privacy and accuracy.
• Process payments and maintain accurate records.

Skills

Customer service

Communication

Multitasking

Languages EN/Mandarin/BM

Tools

Scheduling software

Job description

Provide a warm and welcoming first point of contact for all visitors and clients at the front desk, embodying the professional image of KL International Dental Centre.

Manage incoming and outgoing calls, emails, and general inquiries efficiently, directing them to the appropriate departments or personnel.

Schedule and confirm patient appointments accurately using the clinic's scheduling system, ensuring optimal utilization of dentist and staff time.

Handle patient registration, verification of details, and collection of necessary information with a high degree of accuracy and confidentiality.

Maintain a tidy and organized reception area, ensuring all necessary forms, brochures, and informational materials are readily available.

Assist with basic administrative tasks as required, such as data entry, filing, and preparing correspondence.

Communicate effectively with patients regarding appointment details, pre-appointment instructions, and general clinic information in English, Mandarin, and Bahasa Malaysia.

Requirement

• Provide a warm and welcoming first point of contact for all visitors and clients at the front desk, embodying the professional image of KL International Dental Centre.

• Manage incoming and outgoing calls, emails, and general inquiries efficiently, directing them to the appropriate departments or personnel.

• Schedule and confirm patient appointments accurately using the clinic's scheduling system, ensuring optimal utilization of dentist and staff time.

• Handle patient registration, verification of details, and collection of necessary information with a high degree of accuracy and confidentiality.

• Maintain a tidy and organized reception area, ensuring all necessary forms, brochures, and informational materials are readily available.

• Assist with basic administrative tasks as required, such as data entry, filing, and preparing correspondence.

• Communicate effectively with patients regarding appointment details, pre-appointment instructions, and general clinic information in English, Mandarin, and Bahasa Malaysia.

Responsibility

• Greet and welcome patients and visitors in a professional and friendly manner upon arrival at the dental center.

• Manage the reception area, ensuring it is tidy, presentable, and equipped with necessary information and materials.

• Answer incoming phone calls, direct inquiries to the appropriate personnel, and take messages accurately.

• Schedule, reschedule, and confirm patient appointments using the clinic's management system, ensuring efficient use of dentist and staff time.

• Handle patient registration, collect and update patient information, and verify insurance details.

• Provide information about dental services, clinic policies, and procedures to patients.

• Process payments for services rendered and maintain accurate records of financial transactions.

• Assist with administrative tasks such as filing, scanning, and managing correspondence.

• Maintain a high level of patient communication, addressing concerns and providing a positive experience.

• Liaise with dental surgeons and support staff to ensure smooth patient flow and timely service delivery.

Benefits

• EPF
• SOCSO
• Overtime Pay
• Monthly Reward
• Hostel Provided
• Annual Bonus
• Annual Company Trip
• Medical Claim
• Dental Benefit – FOC for all general treatments