Dental Receptionist

Klinik Pergigian Rakyat Dental; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

On-the-job training

Friendly working environment

Career growth opportunities

Job summary

Klinik Pergigian Rakyat Dental in Kuala Lumpur is seeking a friendly Dental Receptionist to manage front desk operations and patient interactions. Training will be provided for suitable candidates, including fresh graduates.

Responsibilities include greeting patients, scheduling appointments, handling inquiries, and maintaining accurate records. Fluency in Mandarin, English, and Bahasa Malaysia is an added advantage. The role offers on-the-job training and a supportive team environment.

Qualifications

• Good communication and customer service skills.
• Friendly, positive, responsible, and detail-oriented.
• Able to work independently and in a team.
• Able to multitask in a fast-paced clinic environment.

Responsibilities

• Welcome and attend to patients in a friendly and professional manner.
• Manage patient appointments, including booking, confirmation, rescheduling, and follow-ups.
• Answer phone calls, respond to messages, and handle patient enquiries.
• Register and update patient information accurately and maintain records.
• Coordinate communication between patients, dentists, and staff.
• Handle daily front desk and administrative tasks.
• Assist with payment collection, receipts, and related records.
• Maintain reception and waiting areas neat and welcoming.
• Attend to patient feedback and provide good customer service.

Skills

Communication skills

Customer service

Multilingual

Organisational skills

Basic computer skills

Job description

We are looking for a friendly, responsible, and detail-oriented Dental Receptionist to join our team.

As a Dental Receptionist, you will be responsible for welcoming and assisting patients, managing appointments, handling front desk and administrative duties, and ensuring the smooth daily operation of the dental clinic.

Candidates with or without experience are welcome to apply. Training will be provided for suitable candidates.

Job Responsibilities

• Welcome and attend to patients in a friendly and professional manner.
• Manage patient appointments, including booking, confirmation, rescheduling, and follow-ups.
• Answer phone calls, respond to WhatsApp messages, and handle general patient enquiries.
• Register and update patient information accurately and ensure records are properly maintained.
• Coordinate appointments and communication between patients, dentists, and clinic staff.
• Handle daily front desk and administrative tasks.
• Assist with payment collection, receipts, documentation, and related records.
• Maintain the cleanliness and tidiness of the reception and waiting areas.
• Attend to patient feedback and provide good customer service.
• Perform other clinic-related duties as assigned by the management.

Job Requirements

• Candidates with or without experience are welcome to apply. Training will be provided.
• Fresh graduates are encouraged to apply.
• Good communication and customer service skills.
• Friendly, positive, responsible, and detail-oriented.
• Able to work independently as well as effectively as part of a team.
• Good organisational and time management skills.
• Able to multitask and work in a fast-paced clinic environment.
• Basic computer skills.
• Able to communicate in Mandarin, English, and Bahasa Malaysia is an added advantage.
• Previous experience in dental clinics, medical clinics, customer service, or administrative roles will be an advantage.
• Interested in the dental or healthcare industry and willing to learn.
• Able to work according to the clinic's working schedule.

What We Offer

• On-the-job training provided, including training for candidates without prior experience.
• Friendly and supportive working environment.
• Opportunity to learn about dental procedures and clinic operations.
• Career development and growth opportunities.

Salary will be based on experience and qualifications.

Other employee benefits will be provided according to company policy.

If you are friendly, responsible, enjoy interacting with people, and are interested in building a career in the dental and healthcare industry, we welcome you to join our team.