RECEPTIONIST

HORIZON DENTAL SPECIALISTS SDN BHD; Iskandar Puteri; On-site; MYR 28,000 - 39,000; Full time

Job summary

Horizon Dental Specialists Sdn Bhd is seeking a friendly dental receptionist in Iskandar Puteri, Johor. You will greet patients, respond to enquiries via WhatsApp and other channels, and manage appointments with a professional approach.

You will coordinate with dentists and staff, handle registrations and payments, maintain patient records, and ensure smooth daily clinic operations. Training will be provided for candidates with no prior dental receptionist experience.

Qualifications

• Good communication and interpersonal skills.
• Friendly, patient and polite with patients.
• Good organisational and time-management skills.
• Able to work independently as well as in a team.
• Basic computer and WhatsApp skills.
• Training will be provided for candidates without prior dental reception experience.

Responsibilities

• Reply to patient enquiries via WhatsApp and other channels politely and professionally.
• Arrange and manage patient appointments and schedules.
• Handle prescription and medication arrangements as instructed by the dentist.
• Communicate effectively with patients and provide clear information regarding appointments and treatments.
• Welcome and assist patients in a friendly and professional manner.
• Manage patient registration, payments, receipts and basic administrative tasks.
• Coordinate with dentists, dental assistants and other staff to ensure smooth daily clinic operations.
• Follow up with patients regarding appointments, treatment plans and other clinic matters.
• Maintain patient records and ensure confidentiality of patient information.
• Handle enquiries and complaints professionally and escalate to the dentist or management when necessary.
• Assist with general reception and administrative duties as required.
• Perform other tasks assigned by the management.

Skills

Good communication

Interpersonal skills

Organisational skills

Time-management

Team player

Independent worker

WhatsApp basics

Job description

Reply to patient enquiries via WhatsApp and other communication channels politely and professionally.

Arrange and manage patient appointments and schedules.

Handle prescription and medication arrangements as instructed by the dentist.

Communicate effectively with patients and provide clear information regarding appointments and treatments.

Welcome and assist patients in a friendly and professional manner.

Manage patient registration, payments, receipts and basic administrative tasks.

Coordinate with dentists, dental assistants and other staff to ensure smooth daily clinic operations.

Follow up with patients regarding appointments, treatment plans and other clinic matters.

Maintain patient records and ensure confidentiality of patient information.

Handle enquiries and complaints professionally and escape them to the dentist or management when necessary.

Assist with general reception and administrative duties as required.

Perform other tasks assigned by the management.

Requirements:

Good communication and interpersonal skills.

Friendly, patient and polite when dealing with patients.

Good organisational and time-management skills.

Able to work independently as well as in a team.

Basic computer and WhatsApp skills.

Previous dental/medical receptionist experience is an advantage, but training will be provided.