Inbound Customer Service Specialist - 24/7 Rotational Shifts (KL)

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency located in Kuala Lumpur is looking for Inbound Customer Service representatives. Candidates must possess a diploma with 2 years of experience or be fresh graduates. The role involves delivering excellent service via phone, addressing customer inquiries, and educating clients on company products. The position requires availability for rotational shifts and fluency in Mandarin is an advantage. The salary package includes a basic pay of up to RM4000, quarterly incentives, and yearly allowances.

Benefits

Quarterly KPI Incentive up to RM2,200

Dental/Optical yearly allowance

Qualifications

• Diploma with 2 years of working experience required.
• Fresh graduates are welcome to apply.
• Must be willing to work rotational shifts (24/7).

Responsibilities

• Deliver high standards of service on personalized phone services.
• Answer inquiries and resolve customer problems.
• Educate customers about products and services.

Skills

Customer service experience

Mandarin speaking

Rotational shift availability

Education

Diploma

Fresh Graduates

Job description

A recruitment agency located in Kuala Lumpur is looking for Inbound Customer Service representatives. Candidates must possess a diploma with 2 years of experience or be fresh graduates. The role involves delivering excellent service via phone, addressing customer inquiries, and educating clients on company products. The position requires availability for rotational shifts and fluency in Mandarin is an advantage. The salary package includes a basic pay of up to RM4000, quarterly incentives, and yearly allowances.