Customer Service Engineer (Industrial Equipment)

Good Job Creations (Singapore) Pte Ltd; Bayan Lepas; On-site; MYR 67,000 - 112,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is seeking an experienced Field Service Engineer to deliver on-site technical support, from installation and commissioning to testing, troubleshooting and routine preventive maintenance at customer sites. The role requires independent work, strong customer orientation, and the ability to collaborate with regional teams.

The ideal candidate will have a Diploma in Electrical/Mechanical/Mechatronics and 2+ years in related fields, with preference for

Qualifications

• Diploma in Electrical, Mechanical, Mechatronics or related field.
• At least 2 years' experience in electrical, mechanical, field service, or similar role.
• Ability to work independently and seek help when needed.
• Customer-focused with strong service orientation and patience.
• Experience with installation, maintenance, and repair of industrial machinery.
• N3 Laser Licence/Certification is an advantage.
• Experience in semiconductor, PCB, or packaging substrate industries is an advantage.

Responsibilities

• Provide on-site technical support, including equipment installation, commissioning, testing, troubleshooting, maintenance, and repair.
• Respond to and resolve customer technical issues in a timely and professional manner.
• Conduct routine inspections and preventive maintenance to ensure optimal equipment performance and minimise downtime.
• Support equipment acceptance and commissioning activities at customer sites.
• Communicate effectively with stakeholders to understand customer requirements and deliver suitable technical solutions.
• Build and maintain strong customer relationships to achieve high levels of customer satisfaction.
• Assist in planning and executing field service projects, ensuring timely completion and compliance with quality standards.
• Collaborate with regional and overseas technical teams to deliver high-quality technical support and services.
• Prepare and submit accurate service reports, maintenance records, and related documentation.
• Provide operational guidance and basic technical training to customers when required.
• Work in cleanroom, manufacturing, and industrial environments while adhering to all safety regulations and company procedures.

Skills

Independent work

Customer service

Troubleshooting

Installation

Maintenance

Repair

Industrial machinery

Education

Diploma in Electrical/Mechanical/Mechatronics

Job description

• Provide on-site technical support, including equipment installation, commissioning, testing, troubleshooting, maintenance, and repair.
• Respond to and resolve customer technical issues in a timely and professional manner.
• Conduct routine inspections and preventive maintenance to ensure optimal equipment performance and minimise downtime.
• Support equipment acceptance and commissioning activities at customer sites.
• Communicate effectively with stakeholders to understand customer requirements and deliver suitable technical solutions.
• Build and maintain strong customer relationships to achieve high levels of customer satisfaction.
• Assist in planning and executing field service projects, ensuring timely completion and compliance with quality standards.
• Collaborate with regional and overseas technical teams to deliver high-quality technical support and services.
• Prepare and submit accurate service reports, maintenance records, and related documentation.
• Provide operational guidance and basic technical training to customers when required.
• Work in cleanroom, manufacturing, and industrial environments while adhering to all safety regulations and company procedures.

[Job ID: 1664365]

Responsibilities:

• Provide on-site technical support, including equipment installation, commissioning, testing, troubleshooting, maintenance, and repair.
• Respond to and resolve customer technical issues in a timely and professional manner.
• Conduct routine inspections and preventive maintenance to ensure optimal equipment performance and minimise downtime.
• Support equipment acceptance and commissioning activities at customer sites.
• Communicate effectively with stakeholders to understand customer requirements and deliver suitable technical solutions.
• Build and maintain strong customer relationships to achieve high levels of customer satisfaction.
• Assist in planning and executing field service projects, ensuring timely completion and compliance with quality standards.
• Collaborate with regional and overseas technical teams to deliver high-quality technical support and services.
• Prepare and submit accurate service reports, maintenance records, and related documentation.
• Provide operational guidance and basic technical training to customers when required.
• Work in cleanroom, manufacturing, and industrial environments while adhering to all safety regulations and company procedures.

Requirements:

• Minimum Diploma in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related discipline.
• At least 2 years of relevant experience as an Electrical Engineer, Mechanical Engineer, Field Service Engineer, or in a similar technical role.
• Ability to work independently and proactively seek support when required.
• Customer-focused with strong service orientation, flexibility, and patience.
• Experience in troubleshooting, installation, maintenance, and repair of industrial or large-scale machinery.
• Possession of an N3 Laser Licence/Certification is an added advantage.
• Experience in the semiconductor, printed circuit board (PCB), or packaging substrate industry is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.