Field Service Engineer 2

LAM RESEARCH Corporation; Kulim; On-site; MYR 50,000 - 70,000; Full time

Job summary

LAM RESEARCH Corporation is seeking a qualified technician in Kulim, Malaysia, to install and maintain semiconductor equipment. The role involves equipment relocation, customer support, and travel to regions like Japan, Korea, and the US.

Candidates should hold a Bachelor's degree in Electronics or related fields, with strong interpersonal skills and willingness to travel. The position requires innovative problem-solving and effective communication.

Qualifications

• Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience.
• Self-starter capable of working independently.
• Strong interpersonal and communication skills.
• Proficient in interpreting electrical and mechanical schematics.

Responsibilities

• Install and/or relocate equipment at customers' sites.
• Conduct start-up and check-out activities on new systems.
• Provide warranty tool support and preventive maintenance.
• Develop good customer relations during installation.

Skills

Interpersonal skills

Technical solutions engagement

Problem-solving skills

Communication skills

Education

Bachelor's degree in Electronics, Engineering, or related field

Advanced degree without experience

Tools

Microsoft Office Suite

Job description

Responsibilities

• Install and/or relocate equipment at customers' sites.
• Conduct associated start-up, cut over and check-out activities on the newly installed systems.
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities.
• Coordinate all service actions with customer to minimize downtime or system interruptions.
• Apply troubleshooting techniques to eliminate equipment malfunctions.
• Conduct diagnostic procedures to isolate problem.
• Assess severity of malfunctions and determine corrective actions required or escalated for assistance and prompt resolution.
• Replace defective units, components, or parts where appropriate.
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems.
• Carry out Tier 2 process qualification work.
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports.
• Professionally represent the company to the customer.
• Utilize knowledge of company's product lines and services to keep existing / potential customers informed when new/additional needs are identified.
• Develop good customer relations during installation and execution of service contracts.
• Maintain company's assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for.
• Take on ad-hoc duties as and when assigned by the Immediate Supervisor.

Qualifications

• Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience. This is a graduate eligible role.
• Self-starter who can work independently and has a deep desire to learn and grow with the Company.
• Strong interpersonal and communication skills.
• Able to actively engage customers on technical solutions.
• Willing to support short term, overseas assignment.
• Able to work swing shift (Tues - Sat and/or Wed - Sun).
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
• Able to travel frequently (90% travelling to regions like Japan / Korea / Taiwan / US), domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
• Able to perform rostered 24/7 on call standby duty for a week.
• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.