Customer Service Data Analyst

TTM Technologies Malaysia; Seberang Perai; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia is seeking a data and operations analyst to support customer service operations, order management, and reporting. You will maintain records, generate dashboards, and help drive business performance.

The role requires a Bachelor's degree and strong Excel/BI skills, with English and Mandarin communication. You will collaborate with cross-functional teams and identify process improvements to boost productivity.

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain Management, Data Analytics, Statistics, Finance, or a related field.
• Experience in customer service operations, order management, reporting, data analysis, supply chain, or related field preferred.
• Strong analytical skills, attention to detail, and proficiency in Microsoft Excel.
• Advanced computations skills in Microsoft Excel, PowerPoint, or similar reporting tools.

Responsibilities

• Maintain records of customer interactions and assist in reports and administrative documentation.
• Prepare and maintain recurring operational reports, dashboards, and business performance metrics.
• Monitor order management activities for data accuracy, compliance, and efficiency.
• Analyze order trends, customer demand patterns, and service performance to provide insights.
• Coordinate with cross-functional teams to ensure smooth communication and service delivery.
• Identify opportunities for process improvements, automation, and workflow optimization.
• Provide ad-hoc support on tasks or projects as directed by the supervisor.

Skills

Analytical skills

Excel proficiency

Attention to detail

Team collaboration

Education

Bachelor's degree in Business Administration, Supply Chain Management, Data Analytics, Statistics, Finance, or related field

Tools

Excel

PowerPoint

ERP systems

Business Intelligence tools

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1. Maintain proper records of customer interactions and feedback and assist in preparing reports & administrative documentation.

2. Prepare and maintain recurring operational reports, dashboards, and business performance metrics.

3. Monitor order management activities to ensure data accuracy, compliance, and operational efficiency.

4. Analyze order trends, customer demand patterns, and service performance to provide actionable insights and support decision-making.

5. Coordinate with other cross-functional teams to ensure smooth communication and service delivery, support business operations and resolve issues.

6. Identify opportunities for process improvements, automation, and workflow optimization to enhance team productivity.

7. Support Ad-Hoc support on additional tasks or projects as assigned by direct supervisor.

Qualification & Skills

1. Education : Bachelor's Degree in Business Administration, Supply Chain Management, Data Analytics, Statistics, Finance, or a related field

2. Experience :

• Previous experience in customer service operations, order management, reporting, data analysis, supply chain, or a related field is preferred but not required.
• Candidates with strong analytical skills, attention to detail, and proficiency in Microsoft Excel are encouraged to apply.

3. Technical skills :

• Advanced computations skills in Microsoft Excel, PowerPoint, or similar reporting tools.
• Experience working with ERP systems and business intelligence tools will be an advantage.
• Strong analytical and problem-solving abilities.

4. Soft skills : Clear communication and strong attention to detail; Able to work independently and in a team environment, with a positive attitude and willingness to learn.

5. Languages : English and Mandarin communication required to effectively communicate with Mandarin-speaking clients.