CUSTOMER SERVICE EXECUTIVE

Juta Hiqmah Global; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a proactive Customer Service / Sales Admin to manage inquiries across phone, TikTok, Shopee, and our website. You will assist customers with product choices, handle walk-ins, and document standard procedures.

You will coordinate stock checks, liaise with logistics, and support cross-functional teams, delivering clear policies and helpful service. Fresh graduates are welcome; 1–2 years of experience is preferred.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Proficiency in CRM tools.
• Strong data interpretation and actionable insights.
• Excellent organizational and project management skills.
• Strong communication and cross-functional collaboration.
• Experience with Excel or Google Sheets.
• Fresh graduates with data analysis aptitude encouraged.
• 1-2 years of customer service or sales admin experience preferred.

Responsibilities

• Answer company incoming phone calls.
• Respond to customer inquiries on TikTok, Shopee, website and social media.
• Assist customers with product selection and options via phone, email, social media.
• Handle walk-in customers.
• Document customer service procedures and FAQs.
• Check stock, arrange collection, monitor product delivery and liaise with logistics.
• Handle complaints, refunds, promotions, vouchers, and gift registry inquiries.
• Provide knowledge about products and brand via inquiries.
• Assist customers with after-sales service issues and be a primary contact for inquiries.
• Communicate company policies clearly to clients.
• Ad-hoc tasks as necessary.

Skills

CRM tools

Analytical skills

Organizational skills

Communication skills

Excel

Google Sheets

Data analysis

Education

Bachelor’s degree or equivalent practical experience

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Working Days: Monday - Friday ( 9.00 AM - 6.00 PM )

• To answering Company incoming phone call.
• To responds to customer on Tik Tok, Shopee and Website inquiries also social media regarding online order.
• To assist customers with product selection, answer basic questions, and suggest various product options that are available thru phone, email, Facebook, Instagram / WhatsApp, Tik Tok and Shopee.
• To handle walk-in customer.
• Document common customer service procedures and FAQs for internal reference.
• To check stock availability, arrange collection / monitor locate products delivery and liaise with logistics company if necessary.
• Handle complaints, refund items, promotion enquiries, product information enquiry, pricing enquiries, voucher use, gift registry etc via Tik Tok and shopee.
• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand.
• Assist customers with after-sales service issues and be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client
• Add-hock task as necessary.

Requirements

1. 1. Education: Bachelor’s degree in Business, Marketing, Analytics, or a related field. Equivalent practical experience will also be considered.
2. 2. Proficiency in CRM tools.
3. 3. Strong analytical skills with the ability to interpret data and provide actionable insights.
4. 4. Excellent organizational and project management skills.
5. 5. Strong communication and collaboration skills to work effectively with cross-functional teams.
6. 6. Proficiency in Excel, Google Sheets, or other data analysis tools.
7. 7. Fresh graduates with a strong aptitude for data analysis and a passion for sales and customer service are encouraged to apply.
8. 8. 1-2 years of customer service or sales admin experience (preferred).