Customer Service Representative

EPS Malaysia; Kulim; On-site; MYR 18,000 - 26,000; Full time

Job summary

Jora Malaysia is seeking a Customer Service Representative to support the daily operations of the supply chain team. You will assist with procurement coordination, order management, and data entry to ensure efficient and accurate processes.

You will respond to customer inquiries, resolve issues, and liaise between customers and production to maintain high satisfaction. The role requires strong communication and organizational skills, plus proficiency in CRM and MS Office.

Qualifications

• Bachelor's degree in math, science, business or engineering.
• Excellent communication and organizational skills, with the ability to manage multiple tasks efficiently.
• Strong problem-solving skills and the ability to coordinate efforts across multiple departments.
• Proficiency in Microsoft Office.
• Experience in using CRM software like Oracle and SAP.
• Detail-oriented, with a proactive approach to managing project timelines and communications.
• Ability to drive changes and be a change agent.
• Proficient in English; ability to speak Mandarin language is preferred.

Responsibilities

• Assist with procurement coordination
• Communicate with customers regarding order status, delivery timelines, and issue resolution
• Troubleshoot customer issues, providing appropriate solutions, and elevate complex cases to management when necessary
• Maintain detailed, accurate records of customer interactions and transactions
• Update database with accurate data
• Coordinate with internal teams such as sales and production to ensure customer needs are met
• Ensure compliance with relevant Environmental, Safety, and Health (ESH) legal and other requirements applicable to operations
• Support the implementation and continual improvement of the Quality Management System (QMS), Environmental Management System (EMS) and Occupational Health & Safety Management System (OHSMS)
• Resolve customer complaints and provide accurate delivery information via phone, email, or chat

Skills

Communication

Organizational skills

Problem-solving

Detail-oriented

Change agent

MS Office

Education

Bachelor's degree in math, science, business or engineering

Tools

Oracle CRM

SAP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The CSR supports the day-to-day operations of the supply chain team by assisting with procurement coordination, order management, and data entry tasks to ensure efficient and accurate supply chain processes. This role also plays a key part in supporting customers by responding to inquiries, resolving issues, and acting as a liaison between customers and production to maintain high levels of satisfaction.

Key responsibilities

• Assist with procurement coordination
• Communicate with customers regarding order status, delivery timelines, and issue resolution
• Troubleshoot customer issues, providing appropriate solutions, and elevate complex cases to management when necessary
• Maintain detailed, accurate records of customer interactions and transactions
• Update database with accurate data
• Coordinate with internal teams such as sales and production to ensure customer needs are met
• Ensure compliance with relevant Environmental, Safety, and Health (ESH) legal and other requirements applicable to operations
• Support the implementation and continual improvement of the Quality Management System (QMS), Environmental Management System (EMS) and Occupational Health & Safety Management System (OHSMS)
• Resolve customer complaints and provide accurate delivery information via phone, email, or chat

About you

• Bachelor's degree in math, science, business or engineering
• Excellent communication and organizational skills, with the ability to manage multiple tasks efficiently
• Strong problem-solving skills and the ability to coordinate efforts across multiple departments
• Proficiency in Microsoft Office
• Experience in using CRM software like Oracle and SAP
• Detail-oriented, with a proactive approach to managing project timelines and communications
• Ability to drive changes and be a change agent
• Proficient in English; ability to speak Mandarin language is preferred