Customer Service cum Admin Executive / Supervisor

Beyond Pacific Services Sdn Bhd; Puchong; On-site; MYR 39,000 - 48,000; Full time

Benefits offered by this job

Five-day workweek

Performance-based bonuses

Professional development opportunities

Career progression potential

Exposure to modern tech and AI-driven辦

Job summary

Beyond Pacific Services Sdn Bhd is seeking a Customer Service Supervisor to oversee the Admin and Operations team and ensure smooth workflow management. You will report to the Manager and Partner, driving efficiency through tech adoption and upholding excellent client relationships.

The role requires leadership of administrative staff, strong communication with clients from diverse backgrounds, and a focus on using AI tools and automated processes to reduce repetitive tasks while maintaining

Qualifications

• Accounting background and understanding of accounting principles are preferred.
• Experience leading Admin/Operations teams is desirable.
• Familiarity with AI tools or automation to improve productivity is a plus.

Responsibilities

• Supervise administrative staff and oversee daily office operations.
• Identify opportunities to implement AI tools and automation to reduce repetitive tasks.
• Manage workflow processes and improve efficiency across Admin/Operations.
• Handle client management and communication using modern digital tools.

Skills

Hardworking

Organized

Detail-oriented

Tech-forward

Accounting knowledge

Microsoft Office

Leadership

Team management

Strong communication

Multilingual ability

Education

Accounting background

Tools

MS Word

MS Excel

Outlook

Accounting software

Job description

About Us:

Join a cutting-edge accounting firm that's anything but ordinary. We pride ourselves on being innovative, tech-savvy, and poised for rapid growth. We embrace technology, automation and the evolving use of AI to improve the way we work, enhance efficiency and deliver better experiences for our clients. Be a part of a dynamic team where your career can flourish.

Position Overview:

As a Customer Service Supervisor, you will oversee our Admin and Operations team, ensuring smooth workflow management and office operations. Reporting directly to the Manager and Partner, you will play a crucial role in managing client relationships, driving operational efficiency through tech adoption, and overseeing day-to-day office functions.

Key Responsibilities:

• Supervise administrative staff
• Manage workflow processes, identifying opportunities to implement AI tools and automation to reduce repetitive tasks
• Oversee daily office operations
• Handle client management and communication, utilizing modern digital tools to enhance customer experience and response times

What We're Looking For:

To excel in this role, you should be:

• Hardworking and enthusiastic
• Eager and committed to learning
• Responsible and reliable
• Organized and systematic
• Detail-oriented
• Tech-forward, with an understanding of or interest in utilizing AI tools (like ChatGPT, automated scheduling, or smart data extraction) to optimize team productivity
• Proficient in accounting principles (ideally possess accounting background)
• Computer literate, with experience using Microsoft Word, Excel, Outlook, and accounting software
• A capable leader with strong multitasking abilities
• Experienced in team management
• Strong communication skills and the ability to communicate effectively with clients from diverse backgrounds; proficiency in additional languages is an advantage.
• Preferably has worked in a professional firm setting
• Has supervisory skills or experience as a Team Lead

Why Join Us:

• A competitive salary range of RM 3,500.00 to RM 4,300.00 per month, based on experience
• A supportive, relaxed, and secure work environment
• Five-day workweek
• Attractive remuneration, including performance-based bonuses
• Clear career progression paths with professional development opportunities, including exposure to modern tech and AI-driven office practices
• Potential for promotions

Confidentiality is assured with all applications.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an Administration and Customer Service Executive?
• Which of the following types of qualifications do you have?
• Are you willing to undergo a pre-employment background check?