Customer Service Executive

Beyond Pacific Services Sdn Bhd; Puchong; On-site; MYR 30,000 - 38,000; Full time

Benefits offered by this job

Five-day workweek

Performance-based bonuses

Career development opportunities

AI-integrated office ecosystem

Job summary

Beyond Pacific Services Sdn Bhd is seeking an Admin Executive (Client Liaison) to support administrative tasks, workflow management, and client relations. You will report to the Manager and leverage AI tools to enhance efficiency and service delivery.

The role requires strong communication in English, a minimum of 2 years office experience, and a proactive, tech-savvy mindset. A five-day workweek and competitive salary are offered.

Qualifications

• Customer-focused and oriented
• Excellent communication with clients from diverse backgrounds
• Eagerness to learn and apply AI tools to accelerate tasks
• 2+ years in an office environment preferred
• Detail-oriented and reliable

Responsibilities

• Perform administrative tasks and leverage AI tools to streamline routines
• Manage workflow and office processes
• Handle client management and communications
• Communicate effectively in English with clients during calls
• Update information in XPM and SuiteFiles
• Learn multiple tasks to back up team members
• Draft quick, professional responses using AI assistants
• Follow up on tasks and initiate improvements
• Take initiative, take notes, and ask questions confidently

Skills

Customer service

Communication skills

Tech-savvy

AI tools familiarity

Office software

Tools

XPM

SuiteFiles

Microsoft Word

Excel

Outlook

Job description

About Us:

Join a cutting-edge accounting firm that’s anything but ordinary. We pride ourselves on being innovative, tech-savvy, and poised for rapid growth. We embrace technology, automation and the evolving use of AI to improve the way we work, enhance efficiency and deliver better experiences for our clients. Be a part of a dynamic team where your career can flourish.

Position Overview:

As an Admin Executive (Client Liaison), you will play a vital role in managing administrative tasks, workflow processes, and client relations. Reporting directly to the Manager, you’ll be a key player in ensuring smooth operations leveraging modern digital tools and delivering excellent customer service.

Key Responsibilities:

• Perform various administrative tasks, utilizing AI productivity tools to streamline routines and improve efficiency
• Manage workflow and office processes
• Handle client management and communication
• Communicate effectively in English, should be comfortable and confident while conversing during calls with clients
• Update information and status in XPM and SuiteFiles (Document storage)
• Manage diverse administrative tasks with varying segments and processes
• Learn and eventually master multiple tasks to effectively serve as a backup for other team members
• Ensure timely responses to clients, coordinating with accountants as needed (utilizing AI communication assistants where appropriate to draft quick, professional responses)
• Follow up on tasks as required, even after extended periods
• Proactively take initiative to learn, make own notes, and ask questions

What We’re Looking For:

• Customer-focused and oriented
• Responsible and reliable
• Tech-literate, with an eagerness to learn, understand, and apply AI tools (like ChatGPT, automated data tools, or smart templates) to accelerate daily tasks
• Experienced, with a minimum of 2 years in an office environment, preferably in a small organization
• Detail-oriented
• Proficient with Microsoft Word, Excel, and Outlook
• Strong communication skills and the ability to communicate effectively with clients from diverse backgrounds; proficiency in additional languages is an advantage.
• Knowledgeable in accounting or have prior experience in a professional firm is preferred.
• Willing to learn and take initiative, without needing constant supervision

Why Join Us:

• A competitive salary range of RM 2,700.00 to RM 3,400.00 per month, based on experience
• A supportive, relaxed, and secure working environment
• A five-day workweek
• Attractive remuneration, including performance-based bonuses
• Clear paths for career advancement and professional development, including hands-on experience with modern AI-integrated office ecosystems
• Opportunities for promotion

Confidentiality is assured with all applications.

Your application will include the following questions:

• How many years’ experience do you have as a Customer Service Executive?
• Which of the following types of qualifications do you have?
• Are you willing to undergo a pre-employment background check?