Customer Service Counter

Sunshine Wholesale Mart; Bayan Lepas; On-site; MYR 27,000 - 36,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Annual leave

Medical benefits

Training provided

Overtime pay

Job summary

Sunshine Wholesale Mart in Penang welcomes customers at our information counter and provides assistance on facilities, services, promotions and operating hours. You will handle enquiries, feedback and complaints with a friendly, professional approach.

We value good communication in English and Bahasa Malaysia, basic computer skills, and the ability to work shifts, weekends and public holidays. Fresh graduates are encouraged to apply as we offer training and support.

Qualifications

• Minimum SPM / O-Level or equivalent.
• Customer service experience is an advantage.
• Fresh graduates are welcome.
• Good communication skills in English & Bahasa Malaysia.
• Friendly, responsible and customer-oriented.
• Basic computer skills.
• Able to work shifts, weekends and public holidays.

Responsibilities

• Welcome and assist customers at the information counter.
• Handle enquiries, feedback and complaints professionally.
• Provide information on facilities, services, promotions and operating hours.
• Assist customers with directions and general requests.
• Coordinate with relevant departments to resolve customer issues.
• Perform other duties assigned by the supervisor.

Skills

Customer service

English

Bahasa Malaysia

Education

SPM / O-Level or equivalent

Tools

Basic computer skills

Job description

Welcome and assist customers at the information counter.

Handle enquiries, feedback and complaints professionally.

Provide information on facilities, services, promotions and operating hours.

Assist customers with directions and general requests.

Coordinate with relevant departments to resolve customer issues.

Perform other duties assigned by the supervisor.

Requirements

• Minimum SPM / O-Level or equivalent.
• Customer service experience is an advantage.
• Fresh graduates are welcome.
• Good communication skills in English & Bahasa Malaysia.
• Friendly, responsible and customer-oriented.
• Basic computer skills.
• Able to work shifts, weekends and public holidays.

• EPF, SOCSO & EIS.
• Annual & medical leave.
• Medical benefits.
• Training provided.
• Overtime pay, where applicable.

We are a subsidiary of Suiwah Corporation Berhad; The Group's business segments are focused in manufacturing, property development, international trading, retail and F&B. It's retail arm, Sunshine Wholesale Mart Sdn Bhd is now making aggressive developments in expanding its offline and online business operations; focusing on using Internet of Things to meet our goals and objectives.