CUSTOMER SERVICE OFFICER, CONCIERGE

Private Advertiser; Petaling Jaya; On-site; MYR 22,000 - 31,000; Full time

Job summary

Private Advertiser is seeking a mall customer service assistant to act as the main information point for shoppers, tenants, and visitors in Petaling Jaya. You will greet guests, handle inquiries and complaints, and support in daily mall operations and event promotions.

The role requires a minimum SPM or Diploma, strong communication and interpersonal skills, and the ability to work weekends and public holidays on a rotational shift. Prior experience in retail or hospitality is a plus.

Qualifications

• Minimum SPM or Diploma in any field.
• Strong customer service principles and practices.
• Excellent communication and interpersonal skills.
• Able to work on weekends and public holidays (rotational shifts).
• Prior experience in retail, hospitality, or customer service is an advantage.
• Problem-solving and conflict resolution capabilities.
• Detail-oriented with commitment to delivering exceptional customer experiences.

Responsibilities

• Provide excellent service and assistance to shoppers, tenants, and visitors; act as main contact for inquiries, complaints, and mall information.
• Greet and assist shoppers courteously and professionally.
• Handle customer inquiries, feedback, and complaints promptly.
• Assist in up keeping of the mall.
• Manage the mall's information counter and telephone hotline.
• Handle lost & found items and maintain proper records.
• Liaise with security, housekeeping, and maintenance teams when necessary.
• Assist in organizing mall events and promotional activities.
• Prepare daily reports on customer service interactions and issues.
• Assist in the sale and redemption of vouchers
• Perform other ad-hoc assignments as required by Management.

Skills

Customer service

Communication skills

Interpersonal skills

Problem-solving

Conflict resolution

Detail-oriented

Pleasant personality

Education

SPM / Diploma in any field

Job description

• Provide excellent service and assistance to shoppers, tenants, and visitors. Act as main point of contact for inquiries, complaints, and general mall information to ensure a positive shopping experience.
• Greet and assist shoppers courteously and professionally.
• Handle customer inquiries, feedback, and complaints promptly.
• Assist in the up keeping of the mall
• Manage the mall's information counter and telephone hotline.
• Handle lost & found items and maintain proper records.
• Liaise with security, housekeeping, and maintenance teams when necessary.
• Assist in organizing mall events and promotional activities.
• Prepare daily reports on customer service interactions and issues.
• Assist in the sale and redemption of vouchers
• To perform any other ad-hoc assignments as and when required by the Management.

Requirement

• Minimum SPM / Diploma in any field.
• Pleasant personality with a service-oriented attitude.
• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Able to work on weekends and public holidays (rotational shifts)
• Prior experience in retail, hospitality, or customer service is an advantage.
• Problem-solving and conflict resolution capabilities.
• Detailed-oriented with commitment to delivering exceptional customer experiences.
• Customer-focused mindset with a passion for delivering excellent service.