Customer Service Coordinator

CapTalent Consulting Sdn Bhd (Executive Search); Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics solutions provider is hiring a Customer Service Coordinator in Selangor. The ideal candidate will have logistics experience and effective communication skills in Mandarin, English, and Bahasa. Responsibilities include managing customer inquiries and maintaining relationships. Competitive salary offered between RM3,000 – RM4,500 per month.

Qualifications

• Minimum of 2 years of relevant experience in the logistics industry.
• Effective communication in Mandarin, English, and Bahasa is necessary.
• Good interpersonal skills are essential.

Responsibilities

• Responsible for customer service functions in all transport modes.
• Work closely with sales to handle customer requirements.
• Ensure timely response to customer inquiries.

Skills

Logistics experience

Communication in Mandarin

Interpersonal skills

English language proficiency

Bahasa language proficiency

Education

Diploma or Bachelor Degree in Logistics/Supply Chain Management

Job description

Job Title and Company

CapTalent Consulting Sdn Bhd (Executive Search) is hiring a Full time Customer Service Coordinator role in Sungai Way Free Trade Industrial Zone, Selangor. Apply now to be part of our team.

Job Summary

Our client is a subsidiary of a Hong Kong public listed company and a China state-owned company. They are a one-stop logistics solutions provider which includes Freight Forwarding (which covers customs clearance and haulage), Project Logistics, Contract Logistics, Cross-Border e-Commerce Logistics and other services. They are currently looking for the right candidate to fill the position: CUSTOMER SERVICE EXECUTIVE (Freight Forwarding) (Setia Alam, Shah Alam, Selangor).

Responsibilities

• To be responsible for customer service functions in all modes of transportations.
• To work closely with Sales to handle customers operational requirements.
• To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.
• To follow-up and monitor the process of shipments milestones.
• To ensure all emails are answered within the same day or within 24 hours.
• To be responsible for data entry and data updating in the operating system.
• To update AP/AR and to provide vendors’ billing/invoices to Accounts for payment processes.
• To ensure mandatory documentations are filed in the respective job with reference to the quotations.
• To meet KPI time frame for escalations to the next tier levels for unresolved issues.
• To monitor and ensure meeting departmental and individual KPIs.
• To handle customers enquiries promptly and resolve the issue in a timely manner.
• To maintain and to expand customers relationship to ensure high customer satisfaction level at all times.
• To maintain and to expand vendors relationships to ensure good vendors’ support to the company at all times.
• To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits.
• Any other task as assigned from time to time.

Qualifications and Requirements

• Have a minimum of 2 years of relevant experience in the logistics industry.
• Possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent.
• Must be able to communicate effectively in Mandarin, English and Bahasa. (Mandarin is mandatory as the role requires dealing with Mandarin-speaking clients.)
• Candidate who holds a KEK certificate will be an added advantage.
• Good interpersonal and communication skills.
• 5-days week.

Salary

Salary: RM3,000 – RM4,500 per month.