Customer Service Coordinator

Hapag Lloyd; Malaysia; On-site; MYR 30,000 - 42,000; Full time

Job summary

Hapag-Lloyd Malaysia is seeking a diligent logistics coordinator to handle bookings, export and import documentation, and order processing on a rotating night-shift schedule.

You will ensure compliance with country rules, maintain FIFO operations, and support 24/7 processes while focusing on accuracy and timely communication with customers and internal teams.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 0–3 years of experience in customer service or operations roles. Fresh graduates encouraged.
• Shift rotation is mandatory as we support 24/7 operations.
• Experience managing operations for a company that runs 24/7.
• Ability to manage multiple priorities and work under pressure.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Excellent communication skills (verbal and written) in English; additional languages are a plus.
• Detail-oriented with strong organizational and time-management skills.

Responsibilities

• Create bookings as per customer instructions.
• Ensure bookings comply with rules, regulations, and country-specific requirements.
• Process amendments or cancellations based on updated customer information.
• Prioritize activities based on urgency and FIFO discipline.
• Error tracking and continuous feedback-based improvement.
• Create Bills of Lading (BLs) in line with customer shipping instructions.
• Validate BLs against country-specific and customer-defined compliance requirements.
• Update revenues per shipping instructions, ensuring accuracy of documentation.
• Manage process execution with urgency and FIFO principles.
• Prepare arrival notices and import invoices on time.
• Ensure invoices are raised accurately and in line with checklists.
• Maintain productivity records in respective applications.
• Support regional requirements with timely process execution.

Skills

Communication skills

Time management

Attention to detail

Multitasking

Pressure management

Education

Bachelor's degree in Business Administration / Logistics / Supply Chain Management

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Important Note: Kindly apply only if you agree to work on night shifts (rotational basis).

1. Booking Process

Creation of bookings as per customer instructions.

Ensuring all bookings comply with rules, regulations, and country-specific requirements.

Processing amendments or cancellations based on updated customer information.

Prioritization of activities based on urgency and First-In-First-Out (FIFO) discipline.

Error tracking and continuous feedback-based improvement.

2. Export Documentation

Creation of Bills of Lading (BLs) in line with customer shipping instructions.

Validation of BLs against country-specific and customer-defined compliance requirements.

Updating revenues per shipping instructions, ensuring accuracy of documentation.

Managing process execution with urgency and FIFO principles.

3. Import Documentation

Preparing arrival notices and import invoices on time.

Ensuring invoices are raised accurately and in line with checklists.

Maintaining productivity records in respective applications.

Supporting regional requirements with timely process execution.

Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.

0–3 years of experience in customer service or operations roles. Fresh graduates are encouraged to apply.

Shift rotation is mandatory as we support 24/7 operations.

Experience managing operations for a company that runs 24/7.

Ability to manage multiple priorities and work under pressure.

Proficient in Microsoft Office (Excel, Word, Outlook).

Excellent communication skills (verbal and written) in English; additional languages are a plus.

Detail-oriented with strong organizational and time-management skills.