Operations Team Member - (Freight Industry)

NAVIA MALAYSIA SDN. BHD.; Bayan Lepas; On-site; MYR 39,000 - 61,000; Full time

Job summary

NAVIA MALAYSIA SDN. BHD. is seeking an Operations Team Member in Penang to prepare documents, perform data entry into Cargowise, and support freight operations. Excellent data accuracy and customer service are essential.

You will coordinate with teams, resolve discrepancies, respond to queries by email or phone, and adhere to SOPs. Fresh graduates welcome; bilingual English and Bahasa Melayu preferred; willingness to work on public holidays.

Qualifications

• Minimum 1 year of experience in operations, import/export in freight logistics or related field.
• Diploma or Bachelor's Degree in Business Administration, Logistics or related field.
• Fresh graduates are welcome to apply.
• Proficiency in English and Bahasa Melayu.
• Able to read, write and communicate in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic computer skills.
• Proficiency in Cargo Wise 1.
• Excellent organizational skills and attention to detail.
• Problem-solving skills and ability to adapt to changing priorities or situations.
• Customer service orientation and a willingness to learn and grow in the role.
• Willing to work during public holidays.

Responsibilities

• Prepare files and documents for data entry and review them for deficiencies.
• Obtain by requesting further data for incomplete documents and files.
• Enter data from source files and documents into Cargowise.
• Enter data by inputting in text-based and numerical text.
• Respond to queries via email or call observing good email etiquette and excellent customer service.
• Maintain data entry requirements in accuracy within the required speed by following SOPs.
• Resolve discrepancies by using agreed standard procedures.
• Check completed work for accuracy.
• Suggest and recommend solutions for problems encountered on shifts.
• Escalate any issues to immediate superior for resolution, if needs be.
• Follow instructions of immediate head/s and origin office
• Maintain origin office confidence and protect operations by keeping information confidential.
• Comply with data integrity and security policies.

Skills

Microsoft Office

Customer service orientation

Problem-solving

Attention to detail

English proficiency

Bahasa Melayu proficiency

Education

Diploma in Business Administration

Bachelor's in Logistics

Tools

Cargo Wise 1

Job description

Operations Team Member - (Freight Industry)

Prepare files and documents for data entry and review them for deficiencies.

Obtain by requesting further data for incomplete documents and files.

Enter data from source files and documents into Cargowise.

Enter data by inputting in text-based and numerical text.

Respond to queries via email or call observing good email etiquette and excellent customer service.

Maintain data entry requirements in accuracy within the required speed by following standard operating procedures (SOPs).

Resolve discrepancies by using agreed standard procedures.

Check completed work for accuracy.

Suggest and recommend solutions for problems encountered on shifts.

Escalate any issues to immediate superior for resolution, if needs be.

Follow instructions of immediate head/s and origin office

Maintain origin office confidence and protect operations by keeping information confidential.

Comply with data integrity and security policies.

Job Requirements

Minimum 1 years of working experience in operations, import/export in freight logistic or related field

Diploma/bachelors Degree in Business Administration, Logistic or related field

Fresh graduates are welcome to apply

Proficiency in English and Bahasa Melayu

Able to read, write and communicate in English

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic computer skills

Proficiency in Cargo Wise 1

Excellent organizational skills and attention to detail

Problem-solving skills and ability to adapt to changing priorities or situations

Customer service orientation and a willingness to learn and grow in the role

Ability to adapt to changing priorities, environments, and tasks in a fast-paced logistics industry

Eagerness to learn and develop new skills, processes, and technologies

Willing to work during public holidays

Work Arrangement

0800-1700 / 0900-1800 (Mon-Fri)