Customer Service Consultant (Kota Bharu Mall)

PLANET TELECOMS MANAGED SERVICES SDN BHD; Kelantan; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

Commission scheme

14 days annual leave

Shift allowance

Annual increments

Career growth

Attendance allowance

Job summary

PLANET TELECOMS MANAGED SERVICES SDN BHD in Kota Bharu Mall, Kelantan, invites a Customer Service professional to greet walk-in customers, handle service requests and sales interactions for postpaid, prepaid, broadband and account status.

You will manage customer information, process monetary transactions, handle handsets, and ensure proper control and timely updates in the system while maintaining accurate records.

Qualifications

• Candidate must possess a Diploma in any field or equivalent.
• Preferably with retail experience in telecommunication products and services.
• At least 1 year of related work experience.
• Able to work flexible hours including weekends and public holidays.
• Sales oriented with ability to work independently.
• Good communication and customer service skills.
• Team discipline and collaboration.

Responsibilities

• Attend to service requests and sales interactions from walk-in customers.
• Handle enquiries on services provided (Postpaid, Prepaid, Broadband, Account Status).
• Process customer information and monetary transactions, and manage handsets.
• Ensure proper control, reconciliation, and timely updates in the system.
• Maintain accurate and comprehensive records of new and existing customers.

Skills

Retail experience in telecom

Customer service

Communication skills

Sales oriented

Teamwork

Education

Diploma in any field

Job description

As a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.

Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.

Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.

To maintain accurate and comprehensive record of new and existing customers.

Requirements:

• Candidate must possess at least a Diploma in any field or equivalent.
• Preferably with retail experience in telecommunication products and services.
• At least One (1) year of working experience in the related field is required for this position.
• Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
• Sales oriented and able to work independently.
• Good communication and good customer services.
• Good discipline and work as a team.
• Willing to work in Kota Bharu Mall, Kelantan.

Why Join Us?

• Attractive Commission Scheme – Earn more based on your performance with unlimited earning potential.
• 14 Days Annual Leave – Enjoy a healthy work-life balance with generous leave entitlement.
• Shift Allowance – Additional allowance provided for shift-based work.
• Annual Salary Increment – We recognize and reward good performance with yearly salary reviews and increments.
• Career Growth Opportunities – Develop your skills and advance your career with us.
• Attendance Allowance – Receive additional rewards for maintaining good attendance.

We are a regional diversified company offering comprehensive suite of services and solutions for the telecommunications industry. To support our expansion plans we are inviting suitable person to join us.