Customer Service Consultant (Mayang Mall)

PLANET TELECOMS MANAGED SERVICES SDN BHD; Kampung Kuala Kemaman; On-site; MYR 25,000 - 42,000; Full time

Benefits offered by this job

Commission scheme

14 days annual leave

Shift allowance

Annual salary increment

Career growth opportunities

Attendance allowance

Job summary

PLANET TELECOMS MANAGED SERVICES SDN BHD in Malaysia is seeking a friendly Customer Service professional who handles walk-in customers, sales interactions, and service requests with politeness and proficiency. You will answer enquiries on Postpaid, Prepaid, Broadband and Account Status, process monetary transactions, manage handset controls, and maintain accurate records in the system.

A Diploma holder with retail telecom experience, able to work weekends and holidays, and strong communication

Qualifications

• Experience in customer service and sales within retail telecoms.
• Ability to handle customer information and monetary transactions accurately.
• Strong communication and teamwork skills.

Responsibilities

• Attend to walk-in customers politely and proficiently.
• Handle enquiries on services provided (postpaid, prepaid, broadband, account status).
• Manage customer records, monetary transactions, handsets, and system updates.
• Maintain accurate records for new and existing customers.

Skills

Customer service

Retail experience

Sales oriented

Communication skills

Education

Diploma (any field)

Job description

As a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.

Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.

Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.

To maintain accurate and comprehensive record of new and existing customers.

Requirements

• Candidate must possess at least a Diploma in any field or equivalent.
• Preferably with retail experience in telecommunication products and services.
• At least One (1) year of working experience in the related field is required for this position.
• Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
• Sales oriented and able to work independently.
• Good communication and good customer services.
• Good discipline and work as a team.

Why Join Us?

• Attractive Commission Scheme – Earn more based on your performance with unlimited earning potential.
• 14 Days Annual Leave – Enjoy a healthy work-life balance with generous leave entitlement.
• Shift Allowance – Additional allowance provided for shift-based work.
• Annual Salary Increment – We recognize and reward good performance with yearly salary reviews and increments.
• Career Growth Opportunities – Develop your skills and advance your career with us.
• Attendance Allowance – Receive additional rewards for maintaining good attendance.

We are a regional diversified company offering comprehensive suite of services and solutions for the telecommunications industry. To support our expansion plans we are inviting suitable person to join us.