CUSTOMER SERVICE ADMIN

Mars Mobile Distribution Sdn Bhd; Johor Bahru; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Meal allowance

KPI incentive

Job summary

Mars Mobile Distribution Sdn Bhd is seeking a Customer Service Administrator to handle inquiries via WhatsApp, email, and phone, and to support sales and order processing in a busy retail/distribution setting.

You will coordinate with Sales, Warehouse, Accounts, and Delivery to resolve issues, prepare quotes and documents, and maintain records. The role requires 1–2 years in related fields, and fluency in English and Bahasa Malaysia.

Qualifications

• 1–2 years of working experience in Customer Service, Customer Support, Sales Administration, or related field.
• Experience handling customer enquiries, complaints, WhatsApp, email, and telephone calls preferred.
• Good communication skills in English and Bahasa Malaysia.

Responsibilities

• Handle and respond to customer enquiries via WhatsApp, email, and telephone calls promptly and professionally.
• Attend to enquiries regarding products, pricing, availability, orders, delivery, warranty, returns and related matters.
• Follow up on pending enquiries, orders, complaints, and service requests to ensure resolution.
• Handle customer complaints professionally and provide appropriate solutions or escalate to relevant departments when needed.
• Maintain good customer relationships and ensure a positive customer experience.

Skills

Customer service

Multitasking

Communication skills

Bilingual English/Bahasa

Problem-solving

Teamwork

Job description

Handle and respond to customer enquiries through WhatsApp, email, and telephone calls promptly and professionally.

Attend to customer enquiries regarding products, pricing, availability, orders, delivery, warranty, returns, and other related matters.

Follow up with customers on pending enquiries, orders, complaints, and service requests.

Handle customer complaints professionally and provide appropriate solutions or elevate matters to the relevant department when necessary.

Maintain good customer relationships and ensure a positive customer experience.

Provide accurate information to customers based on company policies and procedures.

Administrative & Order Support

Process and record customer enquiries, orders, requests, and follow-up activities accurately.

Coordinate with Sales, Warehouse, Accounts, Delivery/Runners, and other departments to resolve customer issues.

Prepare quotations, invoices, order details, delivery information, or other documents when required.

Maintain proper records of customer communications and transactions.

Monitor pending customer cases and ensure timely follow-up until resolution.

Assist with daily administrative tasks related to customer service operations.

Job Requirements

Minimum 1–2 years of working experience in Customer Service, Customer Support, Sales Administration, or related field.

Candidates with experience handling customer enquiries, complaints, WhatsApp, email, and telephone calls are preferred.

Good communication skills in English and Bahasa Malaysia.

Good telephone etiquette and professional customer-handling skills.

Able to communicate politely and remain calm when dealing with difficult or dissatisfied customers.

Good problem-solving and follow-up skills.

Able to multitask and manage multiple customer enquiries at the same time.

Good typing and written communication skills.

Detail-oriented, responsible, patient, and customer-oriented.

Able to work independently and as part of a team.

Willing to work in a fast-paced retail/distribution environment.

KPI Incentive (up to RM700 per month!) after confirmation status.

Working Days : Monday - Saturday

Off day : Sunday & Public Holiday

Working Time : 9.30AM - 6PM

Eligible for Meal Allowance up to RM100 per month at company subsidiaries Kopitiam after confirmation.

Training and work equipment will be provided.

A lot of energetic and ambitious team members in department.

Company paid EPF, Socso, EIS and SKBBK every month.

Mars Mobile Distribution Sdn Bhd is a local established distributor of mobile phones and digital products with 15 years in Malaysia. We pride ourselves as one of the largest distributor of various brands of mobile phones in Johor. Our initial success came through being able to supply goods at competitive prices and by providing both reliability and continuity of supply.

In line with our expansion, we invite suitably qualified individuals to join us and grow with the organization.

Mars Mobile Distribution Sdn Bhd is a local established distributor of mobile phones and digital products with 15 years in Malaysia. We pride ourselves as one of the largest distributor of various brands of mobile phones in Johor. Our initial success came through being able to supply goods at competitive prices and by providing both reliability and continuity of supply.

In line with our expansion, we invite suitably qualified individuals to join us and grow with the organization.

Perks and benefits Miscellaneous allowance Team Incentive, Performance Bonus, Branch Sales Co

What can I earn as a Customer Service Administrator