Retail Telecom Customer Experience Consultant

PLANET TELECOMS MANAGED SERVICES SDN BHD; Kampung Kuala Kemaman; On-site; MYR 25,000 - 42,000; Full time

Benefits offered by this job

Commission scheme

14 days annual leave

Shift allowance

Annual salary increment

Career growth opportunities

Attendance allowance

Job summary

PLANET TELECOMS MANAGED SERVICES SDN BHD in Malaysia is seeking a friendly Customer Service professional who handles walk-in customers, sales interactions, and service requests with politeness and proficiency. You will answer enquiries on Postpaid, Prepaid, Broadband and Account Status, process monetary transactions, manage handset controls, and maintain accurate records in the system.

A Diploma holder with retail telecom experience, able to work weekends and holidays, and strong communication

Qualifications

• Experience in customer service and sales within retail telecoms.
• Ability to handle customer information and monetary transactions accurately.
• Strong communication and teamwork skills.

Responsibilities

• Attend to walk-in customers politely and proficiently.
• Handle enquiries on services provided (postpaid, prepaid, broadband, account status).
• Manage customer records, monetary transactions, handsets, and system updates.
• Maintain accurate records for new and existing customers.

Skills

Customer service

Retail experience

Sales oriented

Communication skills

Education

Diploma (any field)

Job description

PLANET TELECOMS MANAGED SERVICES SDN BHD in Malaysia is seeking a friendly Customer Service professional who handles walk-in customers, sales interactions, and service requests with politeness and proficiency. You will answer enquiries on Postpaid, Prepaid, Broadband and Account Status, process monetary transactions, manage handset controls, and maintain accurate records in the system.

A Diploma holder with retail telecom experience, able to work weekends and holidays, and strong communication