Customer Service Assistant

Talent Recruit; Kuala Lumpur; On-site; MYR 22,000 - 28,000; Full time

Job summary

Talent Recruit Sdn Bhd, on behalf of a telecommunications client in Kuala Lumpur, seeks a Customer Service Assistant to deliver friendly service and drive sales.

You will greet customers, promote telco products, build relationships, and collaborate with the team to meet targets while adhering to company policies. The role is permanent and requires weekend availability.

Qualifications

• SPM or higher qualification; fresh graduates welcomed.
• Sales experience in telecommunications preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.
• Positive attitude and self-motivated.
• Willing to work weekends and public holidays.
• Malaysian citizens only.

Responsibilities

• Greet and assist customers with inquiries, product selection and purchases.
• Promote and sell telco products and services to customers.
• Build and maintain relationships to ensure satisfaction and retention.
• Collaborate with team to achieve company objectives.
• Provide excellent customer service to ensure high satisfaction.
• Educate customers about features and benefits of telco products.
• Adhere to company policies and procedures at all times.

Skills

Sales experience

Communication skills

Interpersonal skills

Teamwork

Self-motivated

Education

SPM or equivalent

Fresh graduates welcome

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

RM 2,000.00 - 2,500.00 (Malaysian Ringgit)

About the job Customer Service Assistant

Position: Customer Service Assistant- Permanent

Company Overview:

Agensi Pekerjaan Talent Recruit Sdn Bhd is a leading recruitment agency in Malaysia, providing top-notch talent solutions to various industries. We are currently seeking a Customer Service Assistant for our client, a telecommunications company based in Kuala Lumpur.

Job Description:

As a Customer Service Assistant, you will be responsible for providing general customer services and act as a selling point for the company's products and services to potential customers. Your main goal is to enhance customer experience as well as to increase sales and revenue within your designated outlet.

Key Responsibilities:

• Greet and assist customers with their inquiries, product selection, and purchasing decisions.
• Promote and sell telco products and services to potential customers in assigned outlets.
• Build and maintain relationships with customers to ensure customer satisfaction and retention.
• Collaborate with team members to achieve Company's objective & vision.
• Provide excellent customer service to ensure high level customer satisfaction.
• Educate customers about the features and benefits of telco products and services
• Adhere to company policies and procedures at all times

Requirements:

• Minimum SPM qualification or higher/ Fresh Graduates are welcome!
• Previous sales experience in the telecommunications industry is preferred
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Positive attitude and self-motivated
• Willing to work on weekends and public holidays
• Malaysian citizens only

This is a permanent position with our client.

If you are passionate about providing excellent customer service, and have a strong interest for sales to earn commission in the telecommunications industry, we want to hear from you! Join our team as a Customer Service Assistant and be a part of a dynamic and growing company.