Retail Consultant (Telco - New Store Opening Merdeka 118)

Talent Recruit; Kuala Lumpur; Sur place; MYR 24 000 - 45 000; Plein temps

Avantages offerts par ce poste

Sales Incentive/Commission

Overtime Claim

Mobile Phone/ Bill Rebate

Medical Claims

Annual Leave 12 days

Résumé du poste

Talent Recruit in Kuala Lumpur seeks a Retail Consultant for the new Telco store opening at Merdeka 118. Working five days per week with rotational shifts (45 hours weekly) at Merdeka 118 Mall, opening August 2026.

You will advise customers on mobile plans and devices, drive sales through upselling, handle inquiries, process activations and renewals, and keep up to date with promotions, delivering friendly, compliant service.

Qualifications

• Experience in sales, retail, or telecommunications is advantageous.
• Good command of English and Bahasa Malaysia.
• Willingness to work rotational shifts, weekends, and public holidays.

Responsabilités

• Advise customers on mobile plans, devices and services.
• Achieve sales targets through upselling and cross-selling.
• Handle customer enquiries and complaints promptly.
• Process line activations, plan renewals, and device upgrades per SOP.
• Keep updated on promotions and product launches.
• Build strong customer relationships and provide welcoming service.

Connaissances

English

Bahasa Malaysia

Description du poste

Retail Consultant (Telco - New Store Opening Merdeka 118)

Job Openings Retail Consultant (Telco - New Store Opening Merdeka 118)

About the job Retail Consultant (Telco - New Store Opening Merdeka 118)

Working Hours: 5 working days, rotational shift (Monday to Sunday) (45 hours per week)

Location: Merdeka 118 Mall (Opening on August 2026)

Key Responsibilities

• Customer Advisory: Advise customers on mobile plans, devices, broadband, and other telecommunication services.
• Sales Execution: Achieve sales targets through proactive upselling and cross-selling of products and services.
• Issue Resolution: Handle customer enquiries and complaints promptly and professionally to ensure high satisfaction.
• Operations & Compliance: Process line activations, plan renewals, device upgrades, and related documentation according to SOPs.
• Product Knowledge: Keep continuously updated with the latest promotions, tech trends, and product launches.
• Relationship Building: Build good customer relationships and consistently provide excellent, welcoming retail service.

Key Requirements

• Experience: Prior experience in sales, retail, or the telecommunications industry is a strong advantage.
• Language Skills: Good command of English and Bahasa Malaysia (Spoken & Written)
• Communication: Strong communication skills and interpersonal capabilities tailored for a retail environment.
• Flexibility: Able to work on rotational shifts, weekends, and public holidays.

Salary & Packages

• Basic Salary: RM 2,150 - RM 4,000 monthly (depending on experience)
• Sales Incentive / Commission based on performance / target
• Overtime Claim
• Mobile Phone / Bill Rebate
• Medical Claims
• Annual Leave start from 12 days