Customer Service Consultant (AU2)

PLANET TELECOMS MANAGED SERVICES SDN BHD; Kuala Lumpur; In loco; MYR 22.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Commission-based income

14 days annual leave

Shift allowance

Annual salary increment

Career growth opportunities

Attendance allowance

Descrizione del lavoro

Planet Telecoms Managed Services Sdn Bhd in Kuala Lumpur is seeking a Customer Service professional to politely attend to walk-in customers, handle service requests and sales interactions with efficiency.

You will manage enquiries on Postpaid, Prepaid, Broadband and account status, process transactions, maintain accurate records, and ensure proper reconciliation and timely updates in the system at AU2 Mall.

Competenze

• Minimum Diploma in any field or equivalent.
• Retail experience in telecommunication products is preferred.
• At least 1 year of related experience required.

Mansioni

• Attend to walk-in customers politely and efficiently.
• Handle inquiries on Postpaid, Prepaid, Broadband, and account status.
• Manage customer information and monetary transactions accurately.

Conoscenze

Customer service

Retail experience

Communication skills

Sales orientation

Formazione

Diploma in any field

Descrizione del lavoro

As a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.

Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.

Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.

To maintain accurate and comprehensive record of new and existing customers.

Requirements

Candidate must possess at least a Diploma in any field or equivalent.

Preferably with retail experience in telecommunication products and services.

At least One (1) year of working experience in the related field is required for this position.

Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.

Sales oriented and able to work independently.

Good communication and good customer services.

Good discipline and work as a team.

Willing to work in AU2 Mall.

Why Join Us?

Attractive Commission Scheme – Earn more based on your performance with unlimited earning potential.

14 Days Annual Leave – Enjoy a healthy work-life balance with generous leave entitlement.

Shift Allowance – Additional allowance provided for shift-based work.

Annual Salary Increment – We recognize and reward good performance with yearly salary reviews and increments.

Career Growth Opportunities – Develop your skills and advance your career with us.

Attendance Allowance – Receive additional rewards for maintaining good attendance.

We are a regional diversified company offering comprehensive suite of services and solutions for the telecommunications industry. To support our expansion plans we are inviting suitable person to join us.